Level 1 Support Analyst

Description

Job Summary: We are seeking a proactive and committed Level 1 Support Analyst to perform hardware maintenance, software installation, technical support, and network configuration. Key Highlights: 1. Collaborative work environment 2. Professional growth opportunities 3. Problem-solving focus **Job: Level 1 Support Analyst** We are looking for a **Level 1 Support Analyst** to join our team! If you are proactive, committed, and enjoy working with technology, this opportunity may be right for you. **Main Responsibilities:** **Hardware Maintenance** Diagnose and resolve issues with computers, printers, scanners, and other devices. Replace and upgrade components (RAM, HDD/SSD, cards, etc.). **Software Installation and Configuration** Install and configure operating systems and applications. Perform updates and apply security patches. **Technical Support** Provide remote and on-site technical support to users. Resolve issues related to hardware, software, and networks. Handle service requests and ensure user satisfaction. **Network Configuration** Configure and maintain local area networks (LAN). Configure routers, switches, firewalls, and other devices. Diagnose and resolve connectivity issues. ### **Job Requirements:** Reside in **São Mateus – ES**; Driver's license category **B**; Completed high school; Technical course in Networking; Technical course in Computer Maintenance; Strong verbal and written communication skills; Organizational skills and responsibility; Problem-solving focus; Proactive and committed attitude. ### **Preferred Qualifications:** Minimum 1 year of proven experience in technical support; Proven experience in customer service; Proficiency in computer science. **Job Information** Employment type: **Permanent CLT contract** Work schedule: **44 hours per week (Monday to Saturday)** ### **Benefits:** Collaborative work environment; Professional growth opportunities; Meal allowance: **R$ 31.59 per workday**; Transportation voucher (optional); Health insurance (shared-cost plan); Gym membership agreement; Free internet plan (subject to residence location). If you seek professional growth and wish to join an expanding company, please submit your resume and a brief cover letter highlighting your relevant experience. We look forward to meeting you and reviewing your application!