PROCESS ANALYST

Description

Job Summary: This role involves guiding the Eproc team in data collection, validating processes, identifying bottlenecks, implementing improvements, and monitoring post-implementation indicators. Key Highlights: 1. Guide the Eproc team in collecting operational data and resolving technical questions. 2. Validate end-to-end process mapping and document procedures. 3. Identify bottlenecks, propose improvements, and support implementations. * Guide the Eproc team in collecting operational data through interviews, observations, and incident analysis; * Validate end-to-end process mapping in BPMN and document operational procedures; * Identify bottlenecks and propose improvements with benefit estimates; * Support implementations alongside area owners (training, testing, process monitoring); * Monitor post-implementation indicators and propose adjustments; * Prepare technical reports and training materials; * Update the process repository and maintain version control; * Organize internal audit routines related to processes; * Support simple automation projects; * Guide the Eproc team on technical questions and relational facilitation with departments; * Instructively guide managers and leaders regarding the importance of process management; * Equip the Process Manager with updated information and indicators regarding EProc activities. * Operationalize the smooth functioning of the Eproc routine.