Provide full-level microcomputer technical support, ensuring effective user assistance, equipment maintenance, installation and configuration of IT resources, and operational support for the client’s environment—guaranteeing service continuity and compliance with technical standards, internal policies, and best practices in IT governance. **Responsibilities and Duties** * Perform technical support services either on-site or remotely, as required by incidents and requests logged in the ITSM tool. * Conduct diagnosis, identification, and resolution of incidents and service requests related to hardware, software, operating systems, antivirus solutions, local networks, office productivity tools, and institutional systems. * Install, configure, maintain, and repair computers, laptops, printers, scanners, webcams, and other peripherals. * Perform installation and configuration of application software, Microsoft Windows operating systems (7/8.1/10/11), corporate tools, and institutional applications. * Provide support for systems used in public administration—including access via digital certificates and tokens (e.g., SIAPE, SIAFI, SIGEPE, etc.), where applicable. * Support and accompany videoconferencing activities—including testing, equipment configuration, and end-user assistance. * Deliver on-site support with a courteous, proactive, and technically proficient attitude, ensuring clear and appropriate communication with end users. * Carry out relocation, verification, and inventory of IT assets, ensuring accurate and up-to-date asset registry records. * Engage vendors and technical support services when necessary, adhering to warranty periods and defined procedures. * Log, update, and close service tickets in the ITSM tool, maintaining complete and accurate historical records. * Escalate requests to Level 3 support when they exceed the technical scope of Full-Level support, monitoring adherence to response time SLAs. * Contribute to the knowledge base by documenting standardized solutions and procedures for future reference. * Comply with Lanlink’s processes, policies, and obligations related to Compliance, Information Security, and IT governance. * Perform other related duties as assigned by management, provided they are consistent with the technical scope of this position. **Requirements and Qualifications** **Education:** Completed high school plus proven technical experience in IT **or** a professional technical course in IT **or** an ongoing undergraduate degree in IT. **Certifications/Training:** Professional training in computer, printer, and network assembly and maintenance; ITIL Foundation v3 or higher certification, minimum 24 hours of instruction; ISO/IEC 20000 Foundation certification, minimum 16 hours of instruction. **Knowledge:** Basic knowledge of microcomputer maintenance (hardware and software) and operation; Basic knowledge of computer networks and TCP/IP; Basic knowledge of networking equipment (switches and wireless access points); Familiarity with remote access tools; Technical knowledge in ICT aligned with the responsibilities of this role. **Professional Experience:** Experience in microcomputer technical support (hardware, software, printers, antivirus); Experience installing and configuring application and office productivity software; Experience installing and configuring Windows 7/8.1/10/11; Experience supporting public administration systems using digital certificates and tokens; Experience supporting videoconferencing users (Polycom, Skype for Business, Google Meet, Microsoft Teams, or similar); Experience with ITSM tools (e.g., GLPI, OTRS, AGHUx, SEI). **Additional Information** **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (subject to regional availability); Hapvida Odonto or Bradesco Dental dental insurance; Meal or food allowance; Life insurance fully covered by Lanlink; Transportation allowance; TotalPass; Pharmacy benefits program; University partnership discounts; Corporate Education Platform; Welcome Kit for New Parents; Moodar platform. Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the intention of impacting lives and serving as a safe harbor for innovation. Our workspaces are shaped by our employees, who wear the shirt proudly and build, day after day, a joyful and collaborative workplace. We believe trust is the foundation of our relationships—with our people and our clients—and that it is nurtured through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many. We are diverse. \#weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PEOPLE WITH DISABILITIES (PCD)!**