Description
Job Summary:
The professional will provide second-level on-site and remote support for incidents and service requests, including support for software, corporate systems, and IT equipment.
Key Highlights:
1. Second-level support (on-site and remote)
2. Support for software, corporate systems, and IT equipment
3. Computer configuration and Microsoft 365 support
Responsibilities and Duties:
* Provide second-level on-site and remote support for incidents and service requests;
* Deliver support for software, corporate systems, and IT equipment;
* Evaluate, log, reclassify, and track service tickets, ensuring SLA compliance;
* Investigate, diagnose, and resolve incidents, escalating when necessary;
* Install and configure approved system images, Windows 10 or later operating systems, and corporate software;
* Manage network folder permissions and provide Microsoft 365 support (Outlook, Word, Excel, PowerPoint, OneDrive, and OneNote);
* Assemble, maintain, and configure computers, as well as install peripherals and accessories;
* Close service tickets after user validation, following established procedures and policies.
Minimum Education: Technical Course
Driver's License: Class B
Personal Vehicle