Job Summary: A professional responsible for welcoming and assisting customers, guiding them through procedures, and supporting the organization of people flow to ensure a welcoming and functional environment. Key Highlights: 1. Welcome and assist customers with a focus on hospitality and information. 2. Organize the service flow and maintain the hospital environment. 3. Support in emergency situations and ensure environmental compliance. Excellent because we are plural! Each person at BP has a unique life story, journey, and worldview. By combining these perspectives, we see our challenges from new angles—generating fresh answers to old questions and inspiring new questions altogether. This is how innovation remains ever-present: practical, functional, and improving people’s lives. And this is how we continually enrich our BP identity. **Responsibilities and Duties** **Responsibilities and Duties** * Welcome and assist customers, providing information regarding service routing, waiting times, and procedures—including issuing queue tickets at the kiosk, attending at the Emergency Department (PA), and forecasting hospitalization/bed availability. * Guide and support customers with mobility difficulties, using wheelchairs when necessary and accompanying them to their destination area. * Guide and provide hospitality to companions in the surgical waiting room upon request by leadership. * Ensure appropriate movement of people by organizing service queues and designating correct waiting areas for each flow. * Support collection of signatures on service consent forms and authorization slips during urgent or high-demand situations. * Record data in hospital management systems or spreadsheets, and notify leadership of procedural failures impacting service delivery or process execution. * Maintain hospital areas by reporting incidents, requesting cleaning services, notifying leadership for support, and monitoring supply replenishment. * Wear uniforms and professional identification correctly, adhering to institutional standards, and follow SESMT guidelines regarding precautions and use of personal protective equipment (PPE) to safeguard health. * Understand environmental aspects and impacts related to one’s activities, as well as applicable legal requirements, supporting actions aimed at minimizing environmental impact and enhancing environmental performance to achieve process compliance. * Support emergency situations by conducting and/or participating in drills related to environmental emergency response plans, and responding to actual emergencies where applicable. **Requirements and Qualifications** * Education: Completed High School **Additional Information** **Work Schedule:** 2:00 PM to 8:00 PM — 36 hours/week — 180 hours/month — 6 days on / 1 day off — Days off according to rotating schedule **Work Location:** BP Hospital (Near Vergueiro Metro Station) **Work Model:** On-site **What We Offer?** Transportation Allowance Meal Allowance On-site Cafeteria Medical Assistance Dental Assistance Childcare Assistance Total Pass: A benefits platform granting access to gyms and studios across various modalities for employees and dependents. Viva 365: Initiatives and programs covering the five dimensions of health—emotional, intellectual, physical, social, and financial. Examples include: Women’s Health Programs (e.g., prenatal care and family planning), ergonomics and workplace exercise initiatives, SESC partnership—Wellness Program, Employee Space, running and walking events. PAP (Personal Support Program)—a communication channel staffed by a broad team of specialists (psychologists, social workers, lawyers, pedagogues, nutritionists, physiotherapists, physical education professionals, financial consultants, and pet consultants). Employee Health Center—a telemedicine service, urgent care, and exclusive appointment scheduling for BP employees with general practitioners, psychologists, physiotherapists, and acupuncturists. Healthcare Professionals’ Day: May 12 is recognized as a holiday for this category; employees working on this date are entitled to compensation per criteria defined in the Collective Bargaining Agreement. Agreements and Partnerships: Partnerships with establishments across multiple sectors offering discounts; access the updated list on Workplace, our internal communication channel. To begin, we’d like to extend an invitation: Join us in valuing life! That’s what drives us every day. That’s what we accomplish together. BP – Beneficência Portuguesa de São Paulo boasts a distinguished history spanning over 160 years, marked by transformations that increasingly sharpen our unique perspective on health—powered by collaboration, diversity, and technology. To make this more than just words, we rely on approximately 7,000 employees and 3,000 physicians who embody BP’s commitment to health. We serve over 1.8 million people annually and are recognized as a reference in medical-hospital care across specialties including Cardiology, Oncology, and Neurology, among others. And no—we’re not just a hospital! We’re a health hub. Beyond our hospitals, we operate a network of clinics, diagnostic medicine services, and education and research initiatives—including courses, specializations, and market-leading research to advance medicine.