Administrative Online Tutor

Description

Job Summary: The Administrative Online Tutor provides essential support to distance learning students, ensuring efficient access to services, information, and institutional resources for a transformative educational experience. Key Highlights: 1. Essential support for the online student experience and retention 2. Dynamic environment with autonomy and results-oriented focus 3. Culture guided by proactivity, agility, and empathy The Administrative Online Tutor is part of UniFECAF’s support team and works on-site at the institution, ensuring that online course students have efficient access to services, information, and institutional resources. Their work is essential to enhancing the student experience, reducing dropout rates, and ensuring smooth operational functioning of courses in the Virtual Learning Environment (VLE). UniFECAF is a higher education institution committed to high-quality education, pedagogical innovation, and the holistic development of its students. With broad presence in both on-campus and distance learning modalities, the institution has established itself as a reference in São Paulo’s educational landscape, offering programs aligned with market demands and contemporary societal transformations. Our mission is to deliver transformative educational experiences—and this is only possible thanks to a dedicated, diverse team guided by values such as responsibility, ethics, collaboration, and excellence in student support. **Responsibilities and Duties** **Operational Support for the VLE** * Manage student access to the Virtual Learning Environment (VLE), including password resets and resolution of technical access issues * Monitor grades, deadlines, activity submissions, and assessments within the VLE, reporting inconsistencies to coordination * Provide support in organizing and managing virtual classes, ensuring students are correctly enrolled in their respective courses * Log student incidents and requests in the institution’s ticketing system, tracking each request to closure **Dropout Monitoring and Retention** * Monitor student access, engagement, and attendance metrics within the VLE to identify learners showing low performance or inactivity * Proactively contact at-risk students via e\-mail, phone, or institutional messaging, escalating critical cases to the academic coordination team * Record and systematize all student contacts in spreadsheets or CRM systems, maintaining an up-to-date history * Participate in periodic meetings with the academic and management teams to analyze dropout data and present monitoring reports **Student Support — Academic Secretariat and Documentation** * Guide students on academic procedures: enrollment, re-enrollment, course suspension, and credit transfer * Receive and forward online students’ academic requests to the relevant departments * Provide information regarding the academic calendar and assessment deadlines * Support the organization and administration of in-person exams, including attendance list management and material delivery to coordinators **Requirements and Qualifications** **MANDATORY REQUIREMENTS** * Completed or currently pursuing a bachelor’s degree (preferably in Administration, Pedagogy, or related fields) * Experience in customer service, academic secretariat, or administrative support * Familiarity with academic systems or VLE platforms * Clear and professional written and verbal communication skills * Strong organizational skills, deadline management, and attention to detail **PREFERRED QUALIFICATIONS** * Prior experience in a Higher Education Institution (HEI) or the education sector * Experience with CRM or student relationship management systems * Empathetic profile and ability to handle student conflict or frustration **Additional Information** **WORK MODALITY** * On-site at the institution (São Paulo) * 44-hour weekly schedule * Remote student support (e\-mail, phone, chat) * Occasional assistance with in-person exam administration **BENEFITS** * Tuition scholarships for employees and dependents * Continuous training and professional development * Transportation allowance and meal voucher **WORK HOURS** * Mon–Fri 12:30 PM–9:30 PM and Sat 9:00 AM–1:00 PM, OR Mon–Fri 1:00 PM–10:00 PM and Sat 10:00 AM–2:00 PM * 6 positions available At UniFECAF, we believe education transforms lives—and that only happens with people who make it happen. Our culture is guided by PARISFE, reflecting how we operate daily: with proactivity, agility, problem-solving, informality, information security, flexibility, and empathy. We are experiencing accelerated growth and seek professionals eager to grow alongside us, take on challenges, and generate real impact in our students’ lives. If you thrive in dynamic environments with autonomy and a results-driven mindset, this is your place.