Service Scheduler

Description

Job Summary: The Service Scheduler optimizes workshop workflow, ensuring efficient resource allocation, on-time delivery, and transparent communication to achieve customer satisfaction. Key Highlights: 1. Optimizing workshop workflow with precision and proactivity. 2. Ensuring efficient resource allocation and on-time delivery. 3. Transparent communication and operational excellence to ensure customer satisfaction. The satisfaction of our customers — both internal and external — inspires us to always do our best. We believe consistent results come from **talented**, **passionate**, and **quality-focused** people who are committed to excellence in every detail. Super Auto Group, with over 30 years of history in the automotive industry, currently has an opening for a **"Service Scheduler"**. If you seek a professional, human-centered, and opportunity-rich environment to grow, join our team! **Responsibilities and Duties** The mission of the **Service Scheduler** is to optimize and orchestrate workshop workflow with precision and proactivity, ensuring efficient resource allocation, strict adherence to agreed deadlines, and transparent communication regarding service status — all to guarantee operational excellence and significantly contribute to customer satisfaction and memorable experiences. **Requirements and Qualifications** ✓ Logical and analytical reasoning; ✓ Proactivity and initiative; ✓ Interpersonal communication skills; ✓ Ability to manage multiple priorities and pressure; ✓ Results- and quality-oriented mindset; ✓ Customer focus; ✓ Organizational skills and attention to detail; ✓ Agile problem-solving ability; ✓ Completed high school education; ✓ In-depth knowledge of workshop operational processes; ✓ Solid technical automotive knowledge; ✓ Data and performance indicator analysis skills (productivity, efficiency, service time); ✓ Basic time and productivity management knowledge; ✓ Familiarity with parts and basic logistics. **Additional Information** * Competitive remuneration aligned with the role; * Meal voucher of R$ 23.00 per day via Flash card (supermarket or restaurant); * Transportation allowance; * Complimentary dental plan for employees; * UNIMED health insurance plan; * Education assistance; * Childcare assistance Selling high-quality new and used vehicles has always been our primary focus. We offer our customers products that fulfill all aspirations of those seeking personalized service, highly professional after-sales support, and the credibility earned through three decades of operation in the automotive market. A legacy that helped establish in Rio Grande do Sul the prestige and tradition of the most sought-after consumer brands — through our used vehicles — as well as the globally recognized Ford brand presence in Porto Alegre, Pelotas, and Rio Grande. Tradition, quality products, dedicated teams committed to delivering the best value for customers, and modern infrastructure form SuperAuto’s success formula. Success made possible only through partnership among collaborators, customers, and partners — together paving a path built on grit, dedication, and excellence. SuperAuto — always the best for you.