Nursing Technician - CUSTOMER TECHNICAL SUPPORT

Description

Job Summary: We are seeking a Customer Technical Support professional passionate about delivering exceptional service, with a strong focus on customer satisfaction and detailed follow-up of male treatment processes. Key Highlights: 1. Excellent customer service and customer satisfaction 2. Customer focus and clear communication 3. Empathy, attention to detail, and proactivity **JOB: CUSTOMER TECHNICAL SUPPORT** Learn about AndroClinic AndroClinic Brasil is a company specialized in personalized treatments for the male population. Since our founding in 2016, we have stood out as one of the leading references in Brazil, offering high-quality care grounded in respect, commitment, and privacy. Leveraging telemedicine as one of our core pillars, our mission is to deliver high-quality men’s health services with unwavering respect, commitment, privacy, and integrity—always aiming for exceptional outcomes. We are consistently guided by our core values—ethics, confidentiality, excellence, innovation, empathy, and a drive for growth—which shape our daily attitudes and decisions. We are looking for a professional to join our team as Customer Technical Support. If you are passionate about delivering exceptional service, closely monitoring processes with meticulous attention to detail, and ensuring customer satisfaction, this opportunity is perfect for you! **Responsibilities:** * Customer support via SAC Chat * Customer support via telephone * Customer follow-up during treatment (telephone and WhatsApp) * Submission of weekly feedback reports * Management of medical examinations * Organization of system sales funnels * Completion of the monthly activity control spreadsheet **Requirements:** * Currently enrolled in a Nursing Technician program; * Prior experience in customer service or after-sales support; * Basic knowledge of CRM tools (Nectar), LocalWeb, and Excel; **Expected Attitudes:** * Customer Focus: Always prioritize a positive, agile, and welcoming experience. * Clear Communication: Convey information directly, understandably, and without noise. * Empathy: Understand others’ needs with respect and sensitivity. * Attention to Detail: Observe and act precisely, avoiding errors and rework. * Active Listening: Listen attentively, comprehend, and provide effective solutions. * Proactivity: Act before demand arises, anticipating problems and proposing improvements. * Results Orientation: Achieve goals through solutions that create value for both customers and the company. * Organization: Handle multiple tasks simultaneously while maintaining clarity and control. **Benefits:** * Welcoming and dynamic work environment * Birthday day off * Breakfast on Mondays * Internal library * Internal Mental Health Program (available psychologists) * Partnerships with iFood, Gympass (Wellhub), StarBem, and Avus * Discounts on our medications. **Job Details:** * Employment type: CLT (Consolidation of Labor Laws) * Working hours: 44 hours per week * Work format: In-person * Schedule: Monday to Friday, from 08:00 to 17:48, with a 1-hour break * Salary: R$ 2.298,78 + R$ 208,98 (attendance bonus) * Meal allowance: R$ 21.94/day * Transportation allowance compatible with commute distance * Workplace: Praça XV de Novembro, 312 – Centro – 4th floor, Florianópolis – SC Do you identify with this position? Apply now or send your resume to androclinicrh@gmail.com to participate in the selection process. Join the \#sanguezul team