Technical Support Analyst

Description

Job Summary: We are seeking a Technical Support Analyst to assist with user technical support and issue resolution, with a focus on fault identification and software installation. Key Highlights: 1. Providing technical support and resolving users' technical issues 2. Identifying and diagnosing faults in systems and equipment 3. Installing and configuring software and hardware Position: Technical Support Analyst **Description:** We are looking for a professional to join our team as a Technical Support Analyst, assisting with user technical support and issue resolution. Responsibilities: * Provide user support via phone, chat, or in person to resolve technical issues * Identify and diagnose faults in systems and equipment * Install and configure software and hardware * Document procedures and solutions to assist users * Participate in projects related to technical support Requirements: * Technical education in Computer Science, Information Systems, or related fields * Basic knowledge of Windows and Linux operating systems * Prior experience in user support * Strong communication and interpersonal skills * Ability to work collaboratively and proactively solve problems * Knowledge of computer networks is desirable