Junior Services Analyst

Description

Job Summary: We are looking for a professional to develop and monitor KPIs, reports, and dashboards, working on data analysis and process optimization. Key Highlights: 1. Focus on process optimization and data analysis 2. Opportunity for growth and contribution 3. Collaboration with outstanding professionals and continuous learning **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people's lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient — more than a team, we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** * Develop and monitor KPIs, management reports, and dashboards to support decision-making. * Perform data extraction, consolidation, and analysis, identifying opportunities for process improvement and optimization. * Map, review, and enhance operational workflows to promote greater efficiency and standardization of activities. * Monitor partner network performance by tracking KPIs, SLAs, and action plans for continuous improvement. * Develop management tools and controls for operational performance monitoring. * Collaborate with internal departments to identify opportunities for automation, simplification, and process restructuring. * Support administrative and financial management of operations, ensuring process compliance and information quality. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Administration, Accounting, Economics, Engineering, or related fields. * Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint). * Experience leading methodical processes, ensuring organization, consistency, and step-by-step execution. * Knowledge of SAP or another ERP system. * IT knowledge (software and hardware) (Python and Power BI) * **Additional Information** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: mental health and wellness platform, including psychological counseling Casa da Saúde: medical and dental consultations, plus clinical exams Gympass On-site cafeteria Pharmacy discount Medical Emergencies: health plan partnership for home or telephonic medical assistance Semi-Flexible Working Hours Hybrid Work Model Childcare Assistance and Maternity Kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-Sharing Plan (PPR) Good Card: accepted at over 130,000 establishments Life Insurance Payroll-Deductible Loan **Transportation** Commuter Pass or Parking Benefit **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *"Almost all of the world’s leading technology giants were born in garages. Only one was born in a classroom."* That is how Positivo Tecnologia began — in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES — this is our essence. We aim to integrate it into everyone’s daily life, always in its best version: perfectly tailored to each consumer’s unique profile. This is the essence of a company born in a classroom and determined to change worlds — millions of them! **OUR POSITIVE WAY: TECHNOLOGY IN HOW WE ARE AND WHAT WE DO** Our dynamic, versatile team respects diversity and is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to collaborate with outstanding professionals, learn extensively, and implement your ideas. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN US AS \#POSITIME!