Junior/Pleno Technical Support Analyst

Description

Job Summary: Opportunity for a Junior Technical Support Analyst focused on customer service automation and channel unification, with responsibilities including installation, configuration, maintenance, and technical support. Key Highlights: 1. Solve problems and learn quickly 2. An environment that values innovation and results 3. Collaboration with development and commercial teams Opportunity for a Junior Technical Support Analyst at a company offering solutions for customer service automation, unification of communication channels (e.g., WhatsApp, voice, etc.), team and sales volume management, via an omnichannel platform. **Key Responsibilities:** * Install, configure, and maintain Linux servers with Asterisk; * Create and manage SIP/IAX trunks and inbound/outbound routes; * Develop and optimize dialplans (extensions, queues, URAs/IVRs); * Provide technical support to internal and external users (from basic to advanced); * Implement integrations with CRM, ERP, and APIs; * Conduct in-person or online training sessions; * Monitor networks, servers, and incidents (24/7 on-call duty); * Collaborate with development and commercial teams. **Hard Skills Required for This Opportunity:** * Experience in technical support or implementation of VoIP/PABX IP solutions; * Experience in Linux server administration; * Knowledge of: * Asterisk (SIP/PJSIP extensions, queues, IVRs); * Networking and TCP/IP (IP addressing, DNS, routing, gateways). **Preferred Qualifications:** * Knowledge of MySQL/MariaDB databases; * Network security and firewalls; * API-based integrations. **Soft Skills Required for This Opportunity:** * Strong desire to learn; * Resilience when facing challenges; * Proactivity to drive results; * Team spirit and customer focus; * Discipline to deliver consistent results. If you enjoy solving problems, learning quickly, and growing in an environment that values innovation and results, this opportunity is for you! Minimum Education: High School Diploma