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Job Summary: An IT professional focused on infrastructure, user support, network and server monitoring, and ensuring security and business continuity. Key Highlights: 1. Work on IT area improvement and innovation projects. 2. Optimize operational efficiency and reduce manual errors. 3. Ensure business continuity in case of failures or incidents. At Grupo Bertolini, we are customer-oriented, collaborative and cooperative, adaptable and flexible, constantly seeking creative innovation, and committed to maintaining credibility. Do you identify with this? Then join our team! **Responsibilities and Duties** * Provide assurance/support to users of the company's IT infrastructure equipment, excluding ERP system-related matters, while observing service priority levels. * Monitor network equipment operation to resolve issues and/or identify improvement opportunities. * Jointly perform, with the immediate supervisor, maintenance of server and network infrastructure, as well as routines, procedures, or practices related to network security assurance. * Implement, monitor, and periodically test backup routines for data and critical systems, maintain and execute disaster recovery plans to ensure business continuity in case of major failures or incidents. * Maintain a detailed and up-to-date inventory of all company hardware and software assets (including licenses, warranties, and decommissioning dates), managing the lifecycle of these assets to optimize usage and investment. * Identify opportunities and develop/implement scripts or tools to automate routine infrastructure maintenance, monitoring, configuration, and provisioning tasks, aiming to optimize operational efficiency and reduce manual errors. * Conduct continuous performance analysis of systems, servers, and networks, identifying bottlenecks and proposing/implementing improvements to optimize IT service performance, availability, and scalability. * Develop and/or maintain updated user support procedures and policies, validating these documents with the immediate supervisor and providing training and clarifications to users. * Participate in improvement or innovation projects within your area of expertise, as required by Grupo Bertolini companies. * Interact and negotiate with external service providers and partners to resolve issues within your area of responsibility. * Maintain updated and accessible digital documentation (invoices) for all software used on each company computer. * Maintain physical organization of the department. * Comply with company, quality, and occupational safety standards and procedures. * Perform additional activities of similar nature and complexity as established for the position, respecting the scope of responsibilities, as required by the department and/or requested by the immediate supervisor. **Requirements and Qualifications** * Incomplete undergraduate degree. * Experience in Datacenter administration: servers, firewalls, routers, switches, Wi-Fi, and others. * Experience with Windows Server and virtualization solutions. * Knowledge of cloud hosting and cloud service management. * Experience with VLANs, VPNs, and QoS. **Additional Information** **Our Benefits:** Profit Sharing Program (PPR); Health insurance; Comprehensive dental plan; On-site medical, dental, and outpatient assistance; Meals (internal restaurant offering breakfast, lunch, and dinner); Transportation allowance; Comprehensive life insurance; Birthday gift; Christmas basket; Reduced daily working hours by 15 minutes; Various partnerships (nutritional and psychological services, as well as medical clinics, educational institutions, and others); Infrastructure (parking, mini-market, kiosk, soccer fields, and beach volleyball court); Purchase of company products at special prices. Grupo Bertolini’s story began in 1969, when brothers Walter, Rui, Raul, Henrique, and Antônio took on the challenge of continuing their father’s work and founded their own business in the metallurgical sector in Bento Gonçalves/RS. Today, we have over 1\,000 employees and spare no effort to achieve the same goal: making life better by delivering quality and authenticity in every product or service. We are committed to building an environment of respect and equality that values individuality, collaboration, and everyone’s participation. We believe in innovative initiatives and strive for outstanding results, proving that we are not merely machines, trucks, computers, or raw materials—but rather emotions, aspirations, dreams, and achievements. Today, six brands operate under the group, and we are present nationally in Rio Grande do Sul, Espírito Santo, and Pernambuco, and internationally in Colombia, Mexico, and the United States. **If you identify with how we think and act, join our team. We’re waiting for you to build a better future together!**
