Quality Analyst

Description

Job Summary: Professional responsible for monitoring excellence and quality indicators, identifying deviations, supporting root cause analysis, and managing action plans to ensure execution discipline. Key Highlights: 1. Monitoring of performance indicators and management of action plans 2. Operational support and quality assurance in processes 3. Risk identification and consolidation of information for audits **Key Responsibilities** * Monitor daily the indicators of the Excellence Program pillars, identifying deviations and supporting analysis of potential causes; * Monitor and follow up on action plans with stores and regional offices; * Ensure actions are aligned with indicators (cause-based management); * Support stores with operational questions; * Monitor adherence to routines (checklists, deadlines, and completions); * Monitor all quality indicators of Distribution Centers (process and outcome); * Monitor performance and identify deviations in quality processes; * Follow up on and enforce action plans related to indicators; * Monitor deadlines and resolution of non-conformities, where applicable; * Ensure all executed actions are properly recorded and evidenced; * Support consolidation of information for audits and critical analyses; * Flag operational risks: indicator without action, action without evidence, expired deadlines; Support maintenance of execution discipline and recordkeeping * **Requirements** * Currently enrolled in or graduated from a Bachelor's degree program (Administration, Engineering, Pharmacy, or related fields) Intermediate Excel * **Preferred Qualifications** * Experience with performance indicators * Experience in store or Distribution Center operations * Knowledge of quality routines (indicators, audits, records) Familiarity with operational tools (checklists, dashboards) * **Benefits** * Transportation Allowance * Meal Allowance * Basic Food Basket * Christmas Food Basket * Medical Assistance * Dental Assistance * Educational Institution Partnership * SESC Partnership * Product Discounts and Vaccination * Total Pass * Life Insurance * Wellz Platform – Psychological Support **Work Schedule** * On-site * 44 hours per week **Hiring Process Steps** * Registration * Interview with Recruiter * Interview with Coordinator * Offer and ASO (Occupational Health Certificate) * Hiring Minimum Education Level: Bachelor's Degree * Wellz Platform * Basic Food Basket * Life Insurance * Total Pass * Product Discounts and Vaccination * SESC Partnership * Educational Institution Partnership * Medical Assistance * Christmas Food Basket * Meal Allowance * Transportation Allowance * Dental Assistance