**SUMMARY OF RESPONSIBILITIES:** * Responsible for handling service requests through SLA queue monitoring; * Configuration and installation of equipment; * Ensuring the proper functioning of software and hardware to guarantee alignment between the IT environment and business through best practices in IT service management; * Participation in IT rollout projects; * Technical support; * Assist in asset, license, and software management (inventory); * Assist in vendor management. **BENEFITS:** * Onsite meal; * Transportation allowance; * Health insurance; * Dental insurance. **REQUIREMENTS:** * Completed or pursuing a Bachelor's degree in Information Technology. Job type: Full-time, Permanent CLT position. Salary: BRL 2,500.00 per month. Benefits: * Medical insurance; * Dental insurance; * Life insurance; * Meal allowance; * Transportation allowance