Front Desk Agent At the **Hilton Porto Alegre**, we believe every arrival should be a warm experience and every departure, a desire to return. Our Front Desk team is the hotel’s first smile — the one that sets the tone for Hilton hospitality, globally recognized for excellence, care, and authenticity. If you enjoy welcoming people, creating memorable experiences, and wish to work in a dynamic, elegant environment with a strong service culture, this opportunity is for you. As a **Front Desk Agent**, you will be an essential part of the guest journey, ensuring impeccable, personalized service aligned with Hilton’s international brand standards. **Key Responsibilities:** * Perform **check-in and check-out** in accordance with Hilton standards. * Deliver courteous and personalized service, always addressing guests by name. * Resolve requests and needs promptly, using positive language. * Promote hotel services and provide information about local attractions. * Handle telephone inquiries and assist with reservations as needed. * Verify charges, documents, and support cash reconciliation. * Record incidents and assist in service recovery. * Maintain organization of front desk areas and collaborate with other teams. **Requirements:** --------------- * **Advanced English proficiency** (a third language is a plus). * Strong communication skills, proactivity, organization, and patience. * Basic computer skills (Word and Excel). * Bachelor’s degree completed or in progress (preferably in Tourism or Hospitality Management). * Prior experience in this role. * Warm and personalized guest service orientation. * Dynamic and collaborative profile. * Behavior aligned with **Blue Energy** culture and Hilton standards. At Hilton, we believe great experiences begin with people passionate about service. If you aspire to grow within an environment that values excellence, authenticity, and human warmth, we want to meet you. **Join a team that transforms stays into memories — build your career at Hilton Porto Alegre.**