Job Summary: Customer service and collections professional for tax consulting services, focused on negotiation, credit recovery, and client relationship management. Key Highlights: 1. Collaborative environment focused on professional development and growth. 2. We seek professionals motivated by challenges and with a business-oriented mindset. 3. Identify opportunities to improve customer relationships and satisfaction. **Job Description** --------------------- A leading large-scale tax consulting firm with two decades of market presence. Collaborative environment oriented toward professional development and growth. We seek professionals motivated by challenges, with a strong business focus and oriented toward identifying opportunities and solutions. **Responsibilities and Duties** ----------------------------------- Proactively and responsively contact clients via phone, email, and WhatsApp; Conduct collections, debt renegotiations, and agreement follow-ups; Support the issuance and delivery of invoices and other financial documents; Update client records and maintain the CRM with accurate and up-to-date information; Collaborate with the sales team to support post-sales activities and credit recovery; Identify opportunities to improve customer relationships and satisfaction. **Requirements and Qualifications** ------------------------------ Requirements: Completed high school education (currently pursuing a bachelor’s degree in Business Administration or related fields is a plus); alignment with the sales area; Experience in collections, negotiation, and customer service; Proficiency in Excel and experience with CRM systems (Cobmais is a plus). Skills: Communicative, empathetic, and persuasive professional with strong listening skills, organization, and results orientation. **Additional Information** -------------------------- We offer: Starting salary of R$1,918.20. Transportation allowance + meal/food voucher of R$34.10 per workday; Life insurance; SESC membership; gym benefits; On-site work schedule: 8:30 AM to 12:00 PM and 1:00 PM to 5:00 PM (Monday through Friday). Minimum Education Level: Bachelor’s Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
