Level 2 Support Assistant

Description

Job Summary: We are seeking motivated professionals eager to take on challenges in second-level technical support, focusing on Windows and Linux server environments and infrastructure support. Key Highlights: 1. Collaborative environment focused on professional development and growth. 2. Technical support at Level 2, with emphasis on Windows and Linux environments. 3. Opportunity for professionals with a strong business and solutions-oriented mindset. A leading large-scale consulting firm specializing in tax advisory services, operating in the market for two decades. Collaborative environment oriented toward professional development and growth. We seek professionals motivated by challenges, with a strong business focus and oriented toward identifying opportunities and solutions. Second-level technical support role, focusing on Windows and Linux server environments, including Active Directory (AD), handling escalated tickets from Level 1 and providing infrastructure support. **Responsibilities:** Level 2 support for users and systems Basic administration of Windows Server and Linux Active Directory management (users, groups, permissions, GPOs) Analysis and resolution of medium-complexity incidents Support to the infrastructure team Documentation of procedures and solutions Service Desk tool-based support **Requirements:** Currently pursuing a Bachelor’s degree in Information Systems, Systems Analysis and Development, Computer Science, Computer Engineering, Computer Networks, or IT Management. Experience in analyzing and resolving medium-complexity incidents. Knowledge of best practices in technical documentation. **Skills:** Analytical ability, organization, clear communication, teamwork, proactivity, priority management, resilience, commitment, and a collaborative mindset. **We Offer:** Working Hours: 08:30 – 12:00 / 13:00 – 17:00 On-site work in the southern zone of Porto Alegre Hiring Type: Cooperative Minimum Education: Bachelor’s Degree