CUSTOMER RETENTION ASSISTANT - OPEN POSITION

Description

Job Summary: Customer support and retention via email, phone, and WhatsApp—clarifying inquiries and preventing cancellations—with documentation in internal systems. Key Highlights: 1. Active and responsive customer support via email, phone, and WhatsApp 2. Customer loyalty and retention 3. Strong communication skills and proactivity valued **CUSTOMER RETENTION ASSISTANT** **Job Description:** Active and responsive customer support through channels (email, phone, and WhatsApp); Clarification of inquiries and customer loyalty building; Customer retention to prevent potential cancellations; Conducting research and recording data in internal systems. **Requirements:** Excellent verbal communication skills; Patience; Resilience; Proactivity; Prior experience in customer service and retention is considered a plus. **Minimum Education Level:** High school diploma **Work Schedule:** Monday to Thursday: 08:00–12:00 and 13:06–18:00; Fridays: 08:00–12:00 and 13:06–17:30. **Benefits:** Flash card for meals: R$ 600.00 per month; Transportation allowance or fuel subsidy; Medical and dental insurance (Unimed) with co-payment; Group life insurance. *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial