Job Summary: The Scheduling Consultant – SDR plays a critical role in the first contact with customers, ensuring high-quality scheduling and contributing to the clinic’s goals. Key Highlights: 1. Consultative and humanized experience during the first contact with customers 2. Focus on excellent service delivery and customer satisfaction 3. Collaboration with other departments to integrate services The Scheduling Consultant – SDR is responsible for initiating the first contact with our customers, acting proactively, consultatively, and humanely to ensure precise, efficient, and excellent scheduling. This role is essential in delivering a positive experience from the very first interaction, while also directly supporting the achievement of the clinic’s goals and results. * Conduct proactive and responsive scheduling for services or appointments. * Identify patient needs and offer personalized solutions. * Execute outreach sequences via WhatsApp and phone calls. * Clarify inquiries regarding services, availability, pricing, and other details. * Re-engage patients who canceled or rescheduled appointments. * Maintain detailed records of customer interactions in the management system. * Escalate complex cases or complaints to designated personnel when necessary. * Meet scheduling targets and performance indicators established by the company. * Update customer registration data whenever required. * Adhere to established customer service standards and procedures. * Enter patient information into the system for sending consent forms. * Participate in training sessions and team alignment meetings. * Send appointment confirmations via e\-mail, WhatsApp, or other communication channels. * Monitor calendar occupancy and suggest available time slots to optimize utilization. * Collaborate with other departments to ensure seamless service integration. * Generate reports on volume of interactions and status of scheduled appointments.
João Silva
Indeed · HR
João Silva
Indeed · HR
