Appointment Scheduling and Customer Service Assistant

Description

Job Summary: A professional to attract, engage, and convert potential patients using digital marketing and relationship-building strategies in a dental clinic. Key Highlights: 1. Attract, engage, and convert potential patients 2. Utilize digital marketing and relationship-building strategies 3. Collaborate with the marketing and clinical teams A dental clinic in Porto Alegre is seeking a Lead Marketing CRC professional. The core focus of this role is to attract, engage, and convert potential patients using digital marketing and relationship-building strategies. If you are creative, analytical, and passionate about marketing, join our team and help\-us transform smiles! **NOTE:** PJ CONTRACT / ATTRACTIVE FIXED SALARY \+ COMMISSIONS **Responsibilities:** Contact leads received and lists of potential patients, both proactively (outbound) and reactively (inbound). Maintain relationships with leads by conducting strategic follow\-ups to increase conversion rates. Use telephone as the primary contact channel and WhatsApp as supplementary support. Record and update information in the management system to ensure proper tracking of the conversion funnel. Collaborate with the marketing department and clinical team to align patient acquisition and service delivery. Achieve scheduling and conversion targets, emphasizing service efficiency and quality. , **Requirements:** Completed high school education (mandatory); ongoing undergraduate studies in fields such as Business Administration, Marketing, Communications, or related disciplines are desirable. Proven experience in sales and telephone customer service, preferably within dental clinics, aesthetic practices, or healthcare-related sectors. Experience managing commercial targets and pre\-sales routines (both proactive and reactive customer service). **Working Hours:** Monday to Friday, from 08:30 to 18:30, with a 1:12 lunch break **Benefits:** Meal Allowance Transportation Allowance Technical Competencies Strong verbal and written communication skills, characterized by clarity, empathy, and persuasive ability. Proficiency in customer service and commercial follow\-up techniques. Ability to organize information in CRM systems and monitor the conversion funnel.