Job Summary: Professional responsible for analyzing guest satisfaction, monitoring operational KPIs, coordinating teams, and managing administrative and inventory processes at the hotel. Key Highlights: 1. Focus on guest experience and satisfaction 2. Comprehensive management of hotel operations and teams 3. Development of training programs and HR initiatives * **Analyze guest satisfaction and experience, handle related issues, and propose improvements;** * **Monitor and analyze operational KPIs for maintenance, housekeeping, front desk, and messenger services in collaboration with respective teams;** * **Conduct alignment meetings with the team;** * **Develop training programs and people development initiatives in partnership with HR;** * **Verify contract billing and submit to management for payment approval;** * **Monitor the entire team's leave schedule;** * **Conduct periodic inventories, identify procurement needs, and manage warehouse operations;** * **Manage bed linen control in coordination with the laundry service.** Minimum Education: Bachelor's Degree Desired Qualifications: * Hospitality Management, Bachelor's Degree * Tourism, Bachelor's Degree * Pharmacy Benefit * Transportation Allowance * Life Insurance * Meal Voucher * Medical Assistance * Dental Assistance * Food Allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
