Job Summary: Provide local technical support, diagnose and resolve operational issues, and actively participate in installation and configuration projects. Key Highlights: 1. Passion for Brazilian technology and focus on innovation 2. Development of people and society 3. An environment that values diversity, equity, and inclusion We are a **100% national** organization, passionate about creating Brazilian technology and focused on solutions and innovation. We deliver ICT (Information and Communication Technology) solutions applied across multiple sectors, including telecom, agribusiness, finance, utilities, industry, smart cities, retail, and defense and security services. We believe that through our **Way of Being and Doing**, we will achieve sustainable results, contributing to the development of our people and society. Our values define our essence: who we are, what inspires us, and what makes us unique. They constitute our **Way of Being**. **Institutional Values \- COCREATE:** **C**ollaboration **O**rientation to the customer **C**onfidence **R**espect **I**nnovation **A**daptability **R**esults Based on our Way of Being, we define the competencies and behaviors that practically reflect our **Way of Doing** \- Leadership and Influence Capability, Integration and Cooperation, Active Listening, Ethics and Integrity, Emotional Intelligence, Curiosity and Learning, Digital Thinking, Systems Thinking, Resilience and Flexibility, Planning and Time Management, Value Generation, Data-Driven Decision Making Do you identify with our **Way of Being and Doing**? Then join us and **COCREATE** as part of our team! **Your daily challenges will include:** * Providing local technical support, serving as the operational focal point and first level of contact between the customer and our team of specialists. * Collaborating with the customer to ensure optimal system functionality, performance, and efficiency. * Diagnosing and resolving operational problems and systemic bugs. * Actively participating in installation, configuration, and validation projects between the anti-fraud tool and the customer's legacy systems or databases. * Applying security patches, correction routines, and upgrades for new versions or releases of the solution. * Performing periodic parameter adjustments to the tool, documenting routine procedures, and consolidating metrics into monthly activity reports. **We are looking for someone with:** * Experience in registering, controlling, documenting solutions, and tracking the lifecycle of incident and request tickets based on priority and criticality levels. * Practical knowledge of connecting solutions and consuming interfaces (APIs/batch files) with Oracle databases. * Knowledge of administration in Linux Red Hat operating systems, JBoss application servers, virtualized environments, and Kubernetes container orchestration. * Availability for on-site work in Porto Alegre\-RS; * Completed undergraduate degree. **It would be a plus if you have:** * Familiarity with online transactional, batch, and real-time analysis workflows. * Knowledge of applying security corrections (patches), continuous security monitoring, and compliance. * Java programming language and integration: proficiency in Java, XML file manipulation/structuring, and execution of command-line scripts on operating systems. * Experience or familiarity with market-standard methodologies for efficient execution and implementation of IT projects. * Ability to conduct internal training sessions and continuously transfer operational system knowledge to customer teams, managers, and analysts. **CPQD offers:** * Daycare or babysitter allowance; * Unimed health insurance; * Uniodonto dental insurance; * Vidalink medication allowance; * Meal/food voucher; * Life insurance; * Pet health plan; * Vacation bonus above market standards; * Private pension plan; * WellHub; * Commuter bus service; * Free parking; * Payroll-deductible loan; * Birthday day off; * Holiday extension; * Citizen company: extended maternity and paternity leave; * Postgraduate support program; * Partnerships and agreements: facilitating options for health, leisure, culture, and education; * Internal programs: focused on development and well-being. We are proud of who we are, and we believe this stems from our **diversity**! Therefore, we invest in our Diversity, Equity & Inclusion program: **CPQD+**, strengthening our practices to ensure equal opportunity regardless of race, gender, age, religion, disability, or sexual orientation, and reaffirming our commitment to leveraging differences to foster an innovative, sustainable, and safe environment where everyone can reach their full potential. Join our team and Connect to the New. \#ConnectToTheNew \#Diversity \#Technology \#CPQD
João Silva
Indeed · HR
João Silva
Indeed · HR
