Customer Success Supervisor

Description

Job Summary: The professional will be responsible for ensuring consistent execution of Customer Success strategies, monitoring portfolio health, supporting retention and expansion efforts, and developing the team. Key Highlights: 1. Monitoring the daily operational routine of the Customer Success team 2. Ensuring control and predictability of portfolio churn 3. Supporting the team's technical development and continuous improvement **OUR WAY OF BEING AND DOING** The **Appmax** team consists of hands-on individuals who prioritize grit and collaboration above all. Every day, we strive to help digital entrepreneurs sell more—more efficiently and more easily. We draw inspiration from our customers and exist to serve them and provide tools that will amplify and maximize their results. If you also want to join this journey with us, apply now and become part of the team! The **Customer Success** team at appmax is responsible for **monitoring the entire development of our partners**, safeguarding exceptional service quality and ensuring each partner maximizes their results with us. Your mission will be to ensure consistent execution of Customer Success strategies by overseeing team operations and guaranteeing the quality of interactions with partners. For this challenge, we seek a professional who monitors portfolio health, supports the team in executing action plans, retention, and portfolio expansion. You will develop the team daily, ensuring adherence to industry best practices and contributing to an efficient, results-oriented experience for Appmax partners. **So, are you ready to build your future with us?** **Your responsibilities will include:** * Monitoring the daily operational routine of the Customer Success team, ensuring execution of daily activities. * Ensuring control and predictability of portfolio churn under your responsibility, analyzing root causes and implementing operational improvements. * Monitoring achievement of portfolio coverage, partner interaction, and action plan targets. * Ensuring quality and governance of information recorded in CS tools by the squad. * Supporting the team’s technical development, ensuring adherence to Customer Success best practices. * Conducting frequent individual coaching sessions to foster team skill development. * Continuously improving team processes and outcomes. * Participating in tactical planning for the Customer Success area. **You’ll add significant value to our team if you have:** * Experience in Customer Success routines and customer portfolio management. * Experience monitoring CS metrics such as churn, health score, engagement, and portfolio expansion. * Knowledge of customer retention and relationship management techniques. * Ability to read and monitor operational metrics relevant to the area. **You’ll stand out if you have:** * Intermediate knowledge of SaaS, e-commerce, or payment business models. * Knowledge of Key Account or Enterprise support models. * Familiarity with CRM tools and customer management platforms (e.g., Hubspot, Salesforce, or similar). **At appmax, our Maxters enjoy:** All necessary equipment and resources to work in a hybrid model A stipend for expenses incurred by those working in hybrid or remote mode Flexfood — so you don’t need to choose between meal or food allowance Health and dental insurance ️‍ ️ Wellhub Avus Starbem Pharmacy discount program Transportation voucher ❤️‍ Life insurance Upmaxter — supporting your studies An environment that fosters and encourages development and high performance, featuring monthly performance check-ins, regular 1:1 meetings, continuous feedback practices, PDI follow-up, and much more...