Do you want to join a great team at a company that never stops growing? If you meet the requirements below, join our selection process for the **Customer Experience Coordinator (CX)** role—we’d love to meet you! **Responsibilities and Duties** * Develop the Customer Experience (CX) strategy across all Panvel sales and relationship channels. * Lead the Voice of the Customer (VOC) unit to disseminate quantitative and qualitative CX metrics, democratizing customer data across all company departments and guiding corporate priorities based on customer centricity. * Lead the Customer Journey unit, identifying friction points and implementing continuous process improvements with a focus on the customer’s perspective. * Build strategic alliances with key departments essential to sustaining customer centricity—such as Retail Operations, Customer Service (SAC), Digital, IT, and Marketing. Support the development of your team members by conducting regular one-on-one meetings and Performance Development Plans (PDPs), and cultivating a successor. * **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Marketing, Communications, Advertising, Public Relations, or related fields. * Advanced knowledge of Customer Experience (CX) Management. * Advanced knowledge of indicator-driven practices for measuring customer satisfaction (e.g., NPS, CSAT, CES). * Advanced knowledge of customer journey mapping and service design. * Strong analytical capability to interpret data and metrics for decision-making. * Knowledge of process management and continuous improvement. * Experience in goal- and metric-oriented environments. * Familiarity with agile methodologies or continuous improvement practices is desirable. * Leadership experience managing teams. * Strong customer orientation and empathy. * Analytical thinking and strategic mindset. * Public speaking skills and ability to develop people. * Problem-solving ability and sound decision-making skills. Resilience and ability to thrive in dynamic environments. * **Additional Information** Benefits: * Daycare allowance * Birthday day off * Exclusive discounts at Panvel Pharmacy * Rotating parking * Extended maternity and paternity leave * Profit and Results Sharing Program (PLR) * Dental plan (through the Employees’ Association) * Health insurance * Programs supporting mental health and financial wellness * On-site cafeteria * Chartered transportation * Wellhub (discounts at gyms) Caring is at our core. For over 55 years, we’ve been building a story centered on what matters most: people. Whether through retail, distribution, or our products and services, we are committed to delivering health and well-being to our customers, employees, investors, and partners—in the best possible way, always. We work daily to build a more balanced society and environment, always envisioning, above all, the development of a better world. Our mission: To provide health and well-being to people. Our vision: To be the best in sustainable and innovative health and well-being products and services. Our values: Ethical conduct, teamwork, people development, excellence in service, agility, and commitment to results. The Panvel Group comprises three businesses: **Panvel Pharmacies**, the largest pharmacy chain in southern Brazil, with over 600 stores selling medicines and hygiene and beauty products. We operate in multiple cities across Rio Grande do Sul, Santa Catarina, Paraná, and São Paulo. The **Distribution Center (DC)**, one of Brazil’s leading pharmaceutical distributors and the country’s pioneer in this segment. Our Distribution Centers are located in Eldorado do Sul/RS and São José dos Pinhais/PR. The **Lifar Industrial Pharmaceutical Laboratory**, a division focused on developing and manufacturing cosmetics, medicines, and food products. In addition to producing items for major brands, Lifar also manufactures private-label products for Panvel.