Scheduling Assistant - Brain Institute

Description

Job Summary: The Scheduling Assistant is responsible for telephone patient service, scheduling examinations, and call routing to ensure the best patient experience. Key Highlights: 1. Efficient patient service to minimize waiting time 2. Scheduling of examinations according to established protocols 3. Focus on delivering the best patient experience The **Scheduling Assistant** is responsible for patient service at the PUCRS Brain Institute via telephone calls. Their challenge is to deliver efficient service to minimize patient waiting time and ensure all scheduling procedures are performed in accordance with established protocols, always striving for the best patient experience. **Responsibilities and Duties** * Handle incoming telephone calls through the call center; * Schedule examinations according to patient availability and needs; * Route calls to responsible departments when necessary; * Assist in managing call flow to ensure appropriate response times; * Provide information about procedures and pre-examination instructions; **Requirements and Qualifications** * Completed high school education; * Prior experience in a call center environment, preferably within healthcare or related fields. **Desired Skills and Competencies:** * Organization; * Strong communication skills; * Proactivity; **Additional Information** * Schedule: Monday to Friday, 2:00 PM to 8:00 PM; Saturdays, 8:00 AM to 2:00 PM. **Benefits:** * Health insurance; * Dental insurance; * Daycare reimbursement; * Education assistance covering up to 80% of undergraduate tuition fees and 50% of postgraduate tuition fees; * Free parking; * Supplementary pension plan; *Be part of the future of science!* ***Join the PUCRS Brain Institute!*** At PUCRS, we believe every person can transform the world—and that belief drives us daily to become everything we can be. Here, tradition and innovation walk hand in hand to create a unique ecosystem integrating **education, health, research, culture, and innovation**. More than seven thousand employees bring to life a plural and creative community guided by solidarity, a family spirit, and the conviction that knowledge transforms realities. Because of all we can be, we open pathways to new learning opportunities, meaningful connections, and positive societal impact. **Discover the diverse areas of operation that embody all we are:** * 7 Schools (Undergraduate, Postgraduate, Research, and Continuing Education); * 5 Institutes (PUCRS Brain Institute, Institute of Culture, Institute of Geriatrics and Gerontology, Pró-Mata Environmental Institute, Institute of Petroleum and Natural Resources); * PUCRS São Lucas Hospital; * Museum of Science and Technology; * Central Library; * Events Center; * Sports Park; * Scientific and Technological Park (Tecnopuc); * Labelo – PUCRS Specialized Laboratories in Electroelectronics; * And much more...