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Job Summary: IT Technical Support professional to execute routine tasks and handle requests, providing Level 2 support for network and telecom systems, managing infrastructure, and ensuring high availability. Key Highlights: 1. Support the support team and respond to operational emergencies 2. Manage and monitor network and telecommunications infrastructure 3. Participate in network expansion and upgrade projects All qualified candidates will be considered for this position without distinction based on ethnicity, religion, sexual orientation, gender identity, age, nationality, or disability. We consistently foster an inclusive culture that values diversity and encourages our employees to contribute their best. Our most valuable asset is our people; therefore, Unicred do Brasil promotes equal opportunity! Our work model at Unicred follows a hybrid format, with two days per week of in-office work at the institution's headquarters. Currently, our headquarters are located in Porto Alegre and São Paulo, featuring multifunctional environments that promote greater interaction, knowledge exchange, and collaboration. We also offer fully remote/home office positions for professionals residing in other regions of Brazil. We focus on inspiring experiences for a journey of growth and innovation. Do you identify with this? Then join us in cooperation! **Responsibilities and Duties** * Support the support team to execute routine tasks and handle requests, aiming to keep IT environments functional and stable; * Provide Level 2 technical support, guiding users and support teams on incidents and requests related to network and telecom; * Respond to operational emergencies, leading problem resolution and crisis management; * Manage and monitor network and telecom infrastructure to ensure high availability, security, quality, and performance of IT services; * Configure, maintain, and troubleshoot network equipment (access points, switches, firewalls), ensuring environment availability, performance, and security; * Support contract administration and vendor relationship management, monitoring SLAs, service quality, and proposing improvements or replacements; * Perform control and inventory of network and telecom assets, maintaining updated records of equipment, links, contracted plans, vendors, etc.; * Develop and maintain technical documentation related to telecom infrastructure (network topology, operational manuals, contingency procedures, etc.); * Analyze network performance and propose optimizations, applying best practices, identifying bottlenecks, risks, and opportunities for improvement in security and efficiency; * Execute physical installation of network assets, organizing racks according to established technical standards; * Participate in network expansion and upgrade projects, collaborating on defining technical solutions, schedules, and implementing new technologies; * Support the billing management process for telecom operators; * Observe and comply with both technical and corporate procedures, standards, and policies; * Ensure compliance with information security standards and internal policies; * Provide technical support for technology upgrade initiatives in the Telecom, Network Security, and IT infrastructure environments. **Requirements and Qualifications** * Advanced knowledge of Microsoft and Linux operating systems; * Advanced knowledge of large-scale network and telecommunications environments; essential knowledge of protocols and standards such as VRRP, BGP, VLAN, OSPF, STP, VPN, QoS, and equipment including enterprise-grade routers and switches; * Advanced knowledge of network security, firewall and intrusion detection/prevention protocols; * Advanced knowledge of IT and telecom infrastructures, cloud and on-premises network security; * Advanced knowledge of highly complex telecom infrastructures, LAN, WAN, SD-WAN; * Knowledge of market-leading vendor solutions, such as Cisco/Cisco Meraki, Dell, Palo Alto; * Ability to develop solutions for task automation and optimization of daily routines; * Solid knowledge of packet analysis tools, troubleshooting, log interpretation, event correlation, performance reporting, and improvement proposals; * Experience in contract management, availability metric verification, and SLA monitoring; * Knowledge and experience in structured cabling planning and installation, and rack organization using best practices; * Advanced knowledge of network access control protocols and mechanisms, including IEEE 802\.1X, EAP, RADIUS, and NAC (Network Access Control) concepts; * Knowledge of IP telephony system administration, IVR configuration, call recording, and dialing rules. **Additional Information** **Our Benefits** Caring for people lies at the heart of everything we do. Our benefits are designed to promote well-being, balance, and quality of life, supporting employees at different stages of their journey—both inside and outside the workplace. **Caring for Your Daily Life** * **Meal and Food Allowance:** assistance for purchasing meals and groceries * **Home Office and Hybrid Work Allowance:** monthly stipend for those working remotely or under the hybrid model * **Childcare Reimbursement:** monthly reimbursement for daycare, preschool, or babysitter expenses * **Mobility Allowance:** cost-of-living allowance for transportation expenses **Caring for Your Future** * **Profit-Sharing Program (PPR):** strategic compensation enabling employees to share in Unicred’s results * **Corporate Life Insurance:** financial protection and assistance, promoting greater security and peace of mind * **Private Pension Plan:** support for planning a more secure future, with company co-contribution **Caring for Your Health** * **Medical Assistance:** access to medical and hospital care for you and your dependents * **Dental Assistance:** dental care for you and your dependents **Caring for Your Well-being** * **English Pass:** digital English learning platform for personal and professional development * **Wellhub (Gympass):** access to gyms and studios nationwide * **Zenklub:** platform offering psychologists and self-development content for you and your dependents * **Christmas Bonus:** allocated to help you create a special moment * **Birthday Day Off:** one day off during your birth month to celebrate * **Children’s Birthday Day Off:** one day off during your child’s birth month to celebrate as a family **Extended Parental Leaves** * **Maternity Leave:** 180 days (six months) * **Paternity Leave:** 20 days **Exclusive Guidelines for Unicred Employees:** * Review minimum job requirements: verify whether you meet the necessary qualifications before applying; * Inform your manager: notify your leadership of your intent to participate in the process before formally submitting your application; * Complete registration on Gupy: remember to select the "internal employee" option when applying; * Respect the minimum admission period required by your Regional Nucleus: 1\. Unicred do Brasil: 6 months; 2\. Conexão Regional Nucleus: 6 months; 3\. Multirregional Regional Nucleus: 6 months for processes within the same cooperative (CNPJ) and 1 year for processes across other cooperatives (CNPJ); 4\. Geração Regional Nucleus: 6 months for processes within the same cooperative (CNPJ) and 1 year for processes across other cooperatives (CNPJ). We are one of Brazil’s leading cooperative financial institutions, operating for over 35 years with the purpose of bringing prosperity to all our members’ lives, transforming our reality into a more collaborative environment. We believe in every individual’s potential, valuing their ideas and skills. Here, you’ll have the opportunity to join a large team contributing to transforming lives through cooperation. Since November 1, 2024, the Unicred System has adopted a two-tier organizational structure. We currently have over 4,300 employees, 330,000 members, 25 cooperatives, approximately 380 business units, and a National Central with regional units in Florianópolis, Belo Horizonte, and Porto Alegre.
