Logistics Assistant

Description

Job Summary: The Logistics Assistant verifies and organizes orders, communicates delivery timelines to customers, informs supervisors of issues, and assists in warehouse organization, serving as the liaison with transportation companies. Key Highlights: 1. Customer and external supplier service 2. Logistics order analysis and organization 3. Collaboration with the Customer Service team on merchandise-related issues **What We Expect From You:** * Completed high school education. * Higher education enrollment is desirable. * Experience working with external partners (suppliers and customers). * Knowledge of integrated systems. * SAP experience is a plus. * Advanced Excel skills. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A Day in the Life of a Logistics Assistant:** * Daily verification of orders generated by the sales department; analysis of data consistency required in orders (addresses, phone numbers, delivery dates, references, availability, etc.); chronological organization of orders; and release\-for-billing. * Conducts telephone customer service to communicate delivery timelines. * Informs the Logistics Supervisor of any issues involving the picking team, operations, or products. * Assists the Logistics Supervisor in ensuring smooth warehouse addressing activities (setup, rotating inventories, etc.). * Performs daily processing of RSS canceled orders. * Records merchandise discrepancies identified during merchandise picking. * Maintains good relationships and serves as the contact point with third-party transportation companies. * Collaborates with the Customer Service team to proactively prevent potential merchandise-related issues. * Reports merchandise-related incidents to the Logistics Supervisor and/or Logistics Manager. * Serves as the primary contact for the Merchandise Pickup Counter. * Is responsible for their assigned work equipment. * Adheres to safety regulations. Apply for this position and become part of our journey! We wish you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team—see firsthand the people who deliver exceptional experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers