Customer Service Analyst

Description

Job Summary: A customer service professional providing support for banking products, with a focus on communication, empathy, and problem resolution. Key Highlights: 1. Passion for serving people and commitment to professional development. 2. Human-centered, empathetic, and solution-oriented service. 3. Enhancement of communication and problem-solving skills. TIVIT is seeking professionals with experience in contact centers to join our team in **Porto Alegre \- RS.** If you are passionate about serving people and seek growth within an innovative and dynamic company, this opportunity is for you! We seek a professional committed to delivering the world’s best customer service — service that goes beyond resolving technical issues, embodying humanity, empathy, and effectiveness. **Responsibilities and Duties** You will provide support for banking products by assisting customers via phone and/or chat, ensuring a high-quality experience. This role is ideal for someone aiming to grow within the customer service field while enhancing communication and problem-solving skills. **Requirements and Qualifications** We seek a professional with the following attributes: Strong communication: You will be TIVIT’s voice to our customers. Empathy: The ability to listen and understand customer needs is essential. Focus on service quality: Our goal is always to exceed expectations. Experience in public-facing service: Prior experience in customer service (via chat, phone, or in person) is a plus. Agility: Ability to resolve issues promptly. Ability to work under pressure: The environment is dynamic, requiring calmness and efficiency. Education: Completed high school. Work Model: Part-time (2 days per week onsite, 4 days remote) Schedule: 6x1 (one weekend day off — Saturday or Sunday) Working Hours: Flexible (availability for planned and pre-announced schedule adjustments is required) Location: Porto Alegre \- RS **What We Offer You?** * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Benefit Plan (discounts on medication purchases); * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC — Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest technology market trends; We believe the present is plural and inclusion drives transformation; therefore, all individuals are welcome in our job openings, helping us foster an inclusive, respectful, fair, and equitable workplace. Ready to take on this challenge with us? \#vemserTIVIT Minimum Education: High School (Secondary Education)