Job Summary: We are seeking a professional passionate about solving problems and delivering an exceptional experience, delighting members with agility and attention to detail. Key Highlights: 1. Empathetic and agile support for members 2. Collaboration to continuously improve the department 3. Passion for the world of books and culture (a plus) The Customer Relations team at TAG is committed to delivering an exceptional and inspiring experience for our members. We serve as the essential link, aiming high to delight them through agile service and meticulous attention to detail that truly makes a difference. We seek a professional who questions quality standards and strives to surprise, who is passionate about problem-solving and skilled at conducting difficult conversations respectfully. Our commitment is to high-level delivery, and we want someone who shares this purpose. **Responsibilities and Duties** **Your Day-to-Day** * Handling support requests and assisting our members with empathy and agility; * Supporting resolution of requests by coordinating solutions across departments and ensuring clear follow-up communication to members; * Contributing to continuous improvement of the department by proposing new ideas and helping update strategies for member delight and retention; * Working Monday through Friday, gaining hands-on experience in customer relationship management. **Requirements and Qualifications** **What We Expect From You** * Currently pursuing an undergraduate degree in Business Administration, Marketing, Communications, Psychology, Social Work, or related fields; * Excellent written communication skills and ability to collaborate effectively in teams; * Proactive, organized profile with strong motivation to learn and grow; * Availability to intern in person (or hybrid, depending on the position) in Porto Alegre. **Bonus Qualifications** * Passion for books, literature, and culture; * Prior experience in customer service (formal, informal, or volunteer experience accepted); * Familiarity with Excel and comfort using digital tools. **Additional Information** What you’ll find when joining the TAG team: Meal Allowance via Flash Card (Visa) — freedom to choose where to use it. Health and Dental Insurance — two options so you can select the one best suited to your needs. Reading always within reach! — Free subscription to TAG Curadoria or TAG Inéditos, plus discounts on the second kit and at TAG’s bookstore. Birthday Day Off — celebrate however you prefer! Discounted access to gyms and studios nationwide — care for your health with Totalpass. Mobility Allowance — because getting here is also part of the experience. Parental Joy Policy — extended support for parents, including expanded leave and other special benefits. Development Incentive — support for courses, books, events, and anything that contributes to your growth. Relaxed environment and flexible working hours — because we believe in light, autonomous work. Hybrid Work Model — two days per week in the office, either in Porto Alegre (Instituto Caldeira). We are a book subscription club that believes **literature can be both profound and accessible.** We believe every human being is driven by stories, and that the right approach is all it takes to awaken a love of reading. That’s why each month we send curated kits designed to expand our members’ literary horizons and deepen their relationship with books. We launched the club in July 2014, and in our first month of shipments, we had only 65 members. Today, we ship over **35,000 boxes** monthly across Brazil — a milestone that has established us as **one of the largest subscription clubs** in the country. These boxes are the heart of our community, but the experience goes beyond them: we operate multiple channels to amplify our passion for literature. TAG offers a mobile app, in-person meetups, social media, a blog, an online store, a podcast, the Cabeceira app, and our newest launch — Collab Clubs with Bookster and Marcela Ceribelli. We have received recognition both nationally and internationally. In 2017, TAG was awarded the **Entrepreneur of Success Award** by Pequenas Empresa Grandes Negócios magazine. At the 2018 London Book Fair, we received The Quantum Publishing Innovation of Excellence Award, a **global award for innovation in the publishing industry.** However, many challenges still lie ahead. In 2025, we participated in the Bienal do Livro and other major national publishing industry fairs. To realize the many dreams ahead, we’re looking for **new characters** eager to become protagonists in the next chapters of this exciting and challenging entrepreneurial adventure.
João Silva
Indeed · HR
João Silva
Indeed · HR
