With a network of hospitals and clinics in Porto Alegre and the metropolitan region, we offer our patients a unique healthcare experience—humanized care, high-quality, innovative medicine. We are a reference in ophthalmology and urology, providing consultations, examinations, and surgeries. Our network includes Hospital Banco de Olhos São Pietro—the largest ophthalmology teaching and care center in southern Brazil—and São Pietro Prime Day, a facility specialized in urology with immediate care capabilities in this specialty. We operate units in Porto Alegre, Canoas, São Leopoldo, Taquara, and Xangri-Lá, delivering services guided by ethics, respect, quality, safety, innovation, technology, and sustainability. More information at: www.saopietro.com.br **Position:** ---------- * Receive and verify requests from our units regarding surgical and outpatient procedures for patients, forwarding them to the appropriate department (private-pay or insurance); * Verify OPME (implants, prostheses, orthotics, and special materials) cost estimates according to insurance contract terms; * Register and deliver surgical documents relevant to procedures performed at the unit; * Review received surgical documents to ensure process progression, verifying patient data, anesthesiologist, physician, procedure, insurance coverage, etc.; * Place OPME/material orders per surgical requirements, request, and approval (private-pay or insurance); * Perform a pre-scheduling checklist, reviewing the entire surgical workflow and notifying physicians to confirm procedures; * Verify and validate system data related to the surgical schedule—including associated procedures—to ensure effective communication with the clinical staff; * Assist with other administrative tasks within the department as needed; * Contact patients and physicians to confirm scheduled appointments, adhering to established deadlines; * Provide customer service through all communication channels (email, messaging, phone, in-person), meeting established deadlines; * Support physicians, suppliers, and patients via phone, WhatsApp, and email, receiving and addressing general inquiries; * Track authorizations requested from health insurers, resolve potential pending issues, and inform both physicians and patients to proceed with the procedure; * Schedule authorized surgeries (by phone, email, or WhatsApp), per physician request. **Requirements:** --------------- * Bachelor’s degree in progress or completed in administration, hospital management, or related fields (preferred); * Familiarity with MV system (preferred); * Knowledge of OPME; * Strong verbal and written communication skills; * Organizational ability and attention to detail. **Additional Information:** ----------------------- **Compensation:** BRL 2,681.94 Transportation Allowance Meal/Voucher Allowance – BRL 25.50/day (Sodexo) Unimed Health Plan & Porto Seguro Dental Plan (available after probationary period) Discounts at Partner Universities (undergraduate, postgraduate, technical, and continuing education courses) Wellhub – wellness and quality-of-life program offering access to gyms and physical activities **Birthday Day Off** Collaborative work environment and growth opportunities ### **Work Location:** Dom Pedro II, 1379 – Prime Day Hospital São Pietro. ### **Working Hours:** Monday to Thursday: 8:00 AM–6:00 PM; Friday: 8:00 AM–5:00 PM.