Customer Service Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The Customer Service Assistant is responsible for responsive customer service, managing tickets, emails, CRM requests, and monitoring satisfaction indicators. Key Highlights: 1. Responsive customer service and ticket management. 2. Customer communication via WhatsApp and email. 3. Monitoring of requests and satisfaction indicators. **Requirements** Completed High School education. Proficiency in Microsoft Office Suite. CRM system knowledge and experience is a plus. Experience in Occupational Medicine is a plus. Customer service experience is a plus. **Position Summary** The Customer Service Assistant is responsible for responsive customer service, opening tickets, providing WhatsApp support, monitoring requests in Octadesk (our customer service CRM), responding to customers via e\-mail, coordinating with relevant departments to address and resolve customer issues, as well as tracking performance indicators and providing daily reports to management. **Ticket Opening:** Using our CRM, routine or complaint tickets must be opened to address customer requests, with appropriate follow-ups delivered within agreed timeframes. **Email Requests:** Receive and respond to customer service requests sent via e\-mail, ensuring responses are provided within 24 hours from receipt time, to keep customers informed. **Monitoring Indicators and Customer Satisfaction:** Conduct weekly or monthly meetings with customers to improve service quality and delivery of requests; after each meeting, generate minutes documenting service interactions and agreed actions with the customer.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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