Description
Job Summary:
The Customer Service Assistant is responsible for responsive customer service, managing tickets, emails, CRM requests, and monitoring satisfaction indicators.
Key Highlights:
1. Responsive customer service and ticket management.
2. Customer communication via WhatsApp and email.
3. Monitoring of requests and satisfaction indicators.
**Requirements**
Completed High School education.
Proficiency in Microsoft Office Suite.
CRM system knowledge and experience is a plus.
Experience in Occupational Medicine is a plus.
Customer service experience is a plus.
**Position Summary**
The Customer Service Assistant is responsible for responsive customer service, opening tickets, providing WhatsApp support, monitoring requests in Octadesk (our customer service CRM), responding to customers via e\-mail, coordinating with relevant departments to address and resolve customer issues, as well as tracking performance indicators and providing daily reports to management.
**Ticket Opening:**
Using our CRM, routine or complaint tickets must be opened to address customer requests, with appropriate follow-ups delivered within agreed timeframes.
**Email Requests:**
Receive and respond to customer service requests sent via e\-mail, ensuring responses are provided within 24 hours from receipt time, to keep customers informed.
**Monitoring Indicators and Customer Satisfaction:**
Conduct weekly or monthly meetings with customers to improve service quality and delivery of requests; after each meeting, generate minutes documenting service interactions and agreed actions with the customer.