Description
Job Summary:
In-person customer service and consulting on optical product selection, including sales area organization and after-sales follow-up.
Key Highlights:
1. Specialized consulting on optical products
2. End-to-end management of the sales and after-sales process
3. Customer organization and service in an optical retail environment
**RESPONSIBILITIES**: IN-PERSON, TELEPHONE, AND WHATSAPP CUSTOMER SERVICE;
CONSULTING ON FRAME, LENS, AND ACCESSORY SELECTION;
RECOMMENDING LENS TYPES;
TAKING MEASUREMENTS FOR LENS MANUFACTURING AND PERFORMING APPROPRIATE FRAME ADJUSTMENTS ON THE CUSTOMER'S FACE;
ENSURING ORGANIZATION OF THE STORE ENVIRONMENT, DISPLAY WINDOWS, AND GENERAL SALES AREA;
AFTER-SALES FOLLOW-UP;
CUSTOMER SERVICE FOR REPAIRS AND ASSISTANCE;
ENTERING SALES INTO THE SYSTEM;
ISSUING PURCHASE ORDERS AND FISCAL INVOICES;
MANAGING SERVICE ORDERS (SO);
PROVIDING GUIDANCE ON LENS AND FRAME CLEANING AND MAINTENANCE;
PARTICIPATING IN COMPANY MEETINGS, COURSES, AND TRAININGS.
**REQUIREMENTS: EXPERIENCE IN SALES AND CUSTOMER SERVICE IN THE OPTICAL INDUSTRY.**
AVAILABILITY TO WORK ON A SHOPPING MALL SHIFT SCHEDULE (6 DAYS ON, 1 DAY OFF PER WEEK WITH ALTERNATING SUNDAYS).
Minimum Education: High School Diploma (Secondary Education)
* Health insurance
* Meal allowance
* Performance bonus
* Transportation allowance