**IT Support Technician** **Microsoft "MD100: Windows 10" certification or higher (mandatory)** Conducts business trips (VTPs) to certain locations (scheduled in advance each semester) **Locations:** **Porto Alegre, Pelotas, Santa Maria, and Passo Fundo** **On-site** We are seeking professionals to work as **IT Support Technicians**, providing on-site and remote support to users, ensuring proper operation of the organization’s operating systems, software, and equipment. **Microsoft "MD100: Windows 10" certification or higher (mandatory)** **Main Requirements and Qualifications** * Completed high school or equivalent technical course * Minimum **5 years** of experience in local, on-site and/or remote support activities using remote connection tools * Experience in installation, configuration, and maintenance of: * Operating systems: **Windows 7 or later** * **Microsoft Office**, versions 2016 and 365 or later * Software required for microcomputer maintenance **Microsoft "MD100: Windows 10" certification or higher (mandatory)** **Important (non-mandatory) Requirements and Qualifications** * Course in microcomputer assembly, maintenance, and configuration, with a minimum duration of **40 hours** **Desirable Qualifications** * Strong communication skills and user support capability * Organizational skills and proactive problem-solving ability * Additional knowledge in networking and information security **Monday to Friday – On-site.** Minimum Education Level: High School (Secondary Education) Willingness to travel * Group Life Insurance * Medical Assistance Plan (CCG – Centro Clínico Gaúcho) * Dental Assistance Plan (Sulamérica) + Meal Voucher Card: BRL 35.00 * \- English language course partnership \- IT course partnership