112116 - Store Manager

Description

Job Summary: We are seeking a customer-focused leader to manage store operations, ensure sales and quality targets, develop teams, and continuously pursue innovation for competitive advantage. Key Highlights: 1. Leadership and motivated team development. 2. Customer focus and pursuit of sustainable innovation. 3. Operational and performance management of the store. Description: We seek someone who: * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment while encouraging diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, it is essential: * Bachelor's degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Ability to lead and motivate. Preferred Qualifications: Experience in leadership/telecommunications. What awaits you daily: * Ensure achievement of established sales targets. * Ensure service quality and effectiveness, meeting quality indicator targets. * Monitor and control the store’s operational performance. * Ensure performance and control of daily and administrative routines. * Ensure knowledge standardization and team quality. * Ensure sales and service workflows comply with standards. * Maintain the appearance and upkeep of the point of sale. * Maintain team appearance and behavior according to the Claro Way. * Conduct training on time and to a high standard. * Control inventory turnover. Identify sales opportunities. * Develop the team through coaching and feedback. * Manage the store and ensure it operates within Direct Channel-defined standards. * Focus on micro-management, conducting continuous supervision of sales staff to build and develop a motivated, results-oriented team. * Manage the store’s operational performance to ensure profitability. 2511280202191890799