Job Summary: Junior Technical Support to assist users of the PAMI platform, ensuring prompt service, registration organization, and appropriate handling of requests. Key Highlights: 1. Support and triage of inquiries via support channel 2. Organization and attention to detail 3. Proficiency with systems and adherence to processes ABESS is seeking a Junior Technical Support professional to assist users of the PAMI platform, ensuring prompt service, registration organization, and appropriate handling of requests. **Main Responsibilities:** * Support and triage of inquiries via support channel * Simple adjustments to user and student registrations * Identification and flagging of duplicate registrations * Assistance in user creation and access permission assignment * Logging and organizing support tickets * Updating FAQs and creating standard responses **Desired Profile:** * Organization and attention to detail * Strong written communication skills * Proactivity * Proficiency with systems and adherence to processes **Education Requirements:** Completed or ongoing undergraduate degree in Information Technology, Information Systems, Systems Analysis and Development, Computer Science, or related fields.