NATIONAL OPERATOR

Description

Job Summary: We are looking for a talented individual to join our Operations team, focused on customer service and reservation management, with a passion for domestic travel and excellent communication skills. Key Highlights: 1. Attending to customer service agents and managing reservations 2. Proficiency in tourism packages and national geography 3. A welcoming team and a dynamic work environment Do you love the world of travel and know Brazil's domestic destinations better than anyone else? Then this is your place! We are Cativa Operadora, one of Brazil's largest tour operators, with 24 years of history and over 2 million passengers carried. We began in a small office in Porto Alegre and today we operate across every corner of Brazil, connecting dreams, destinations, and people. We are seeking a talented individual to join our Operations team. If you are agile and an expert in **domestic operations**, this opportunity could be yours! **Your responsibilities here will include:** Supporting customer service agents (offline quotations / system assistance) Rebooking, modifying, and canceling reservations **What we expect from you:** Clear communication Organization Teamwork Problem-solving and adaptability to unexpected situations Ethical conduct and accountability Courtesy and patience **Required expertise:** Knowledge of tourism packages Strong geographical knowledge Familiarity with online platforms Experience with domestic transfers, vehicles, tours, and hospitality **What you’ll find here:** A welcoming, engaged team that loves what they do A dynamic work environment where your ideas are welcome Opportunities for learning and career growth within the company A collaborative culture with constant cross-departmental exchange **So, are you ready to embark with us?** At Cativa, we believe in people who go beyond, who want to transform the world through travel experiences. If this resonates with you, come captivate with us! An amazing team is waiting for you \=)