CUSTOMER SERVICE ASSISTANT

Description

Job Summary: Join Cativa Operadora, one of Brazil's largest travel operators, on the Customer Service team, handling emergency situations and post-trip support. Key Highlights: 1. Join a welcoming and engaged team that loves what it does. 2. Work in a dynamic environment with opportunities for learning and growth. 3. Collaborate within a culture that values ongoing cross-departmental exchange. Do you love the world of travel and excel at problem-solving like no one else? Then this is the place for you! We are **Cativa Operadora**, one of Brazil's largest travel operators, with 24 years of history and over 2 million passengers served. We began in a small office in Porto Alegre and today operate across every corner of Brazil, connecting dreams, destinations, and people. We are seeking a talented individual to join our **Customer Service** team. If you are agile and passionate about customer service—like a true expert—this opportunity may be perfect for you! **Your Responsibilities:** Assist customers facing emergencies during their trips. Place calls to suppliers both within and outside Brazil to coordinate necessary support. Contact hotels. Escalate support requests to the operator’s internal air department team. Contact local receptive companies. Handle post-trip support received via e\-mail and the Reclame Aqui website. **What We Expect From You:** Empathy when interacting with customers. Sensitivity to customers’ issues, seeking immediate support. Proactivity. Strong communication skills. **What You’ll Find Here:** A welcoming, engaged team that loves what it does. A dynamic work environment where your ideas are welcome. Opportunities for learning and career growth within the company. A collaborative culture with ongoing cross-departmental exchange. **So, are you ready to embark with us?** At Cativa, we believe in people who go beyond—those who want to transform the world through travel experiences. If this resonates with you, come captivate with us! **An amazing team is waiting for you \=)**