Hello! How are you? We have an opening for Process Analyst to join the Customer Service Center's Social Media team. Interested? Check below the responsibilities and requirements for the position and let's go delight together! **Responsibilities and duties** * Constantly analyze strategic indicators of the area, generating insights, patterns, trends and opportunities for action; * Produce reports and specific analyses based on the analyzed indicators; * Analyze customer behavior, correlating it with area results and identifying patterns; * Propose customer service operation strategies; * Propose initiatives and processes that add value to the customer experience, increasing customer satisfaction; * Stay constantly updated on best practices in Social Media; * Work alongside leadership to deepen collected insights, discuss directions and co\-create solutions; * Monitor and track results achieved from implemented improvements; * Ensure proper knowledge management by creating structured records of collected insights and completed projects; * Collaborate with other company areas in developing solutions that impact customer experience. **Requirements and qualifications** * Ongoing or completed undergraduate degree, preferably in fields related to communication; * Intermediate/advanced knowledge of Excel, including dashboard creation, charts and pivot tables; * Desirable experience in customer service; * Knowledge of Social Media dynamics; * Experience in creating and monitoring operational indicators; * Analytical profile with passion for data analysis; * Interest in working in diverse and collaborative environments. **Additional information** **Workplace: Porto Alegre** What excites you? Far beyond being the largest fashion retailer in the country, we are an Ecosystem where we create the future, innovate and solve various challenges. Every day we learn something new, develop skills and enhance talents. Here, we have a sense of belonging, respect diversity, and work in an environment where we care and are cared for. Our environmental and social awareness is present in every action, as we have a clear commitment to employees, customers and suppliers. If what excites you is the ability to learn, share and teach; if what excites you is respect, diversity and inclusion—your place is here. Join the team of 24 thousand employees gathered to delight alongside the brands Renner, Camicado, Youcom, Ashua, Repassa and Realize. So, are you ready to make responsible fashion with us? \#WhatExcitesYouExcitesUs