Job Summary: Professional responsible for system implementation, configuration, and support, engaging with clients, resolving issues, and ensuring legal compliance. Key Highlights: 1. System implementation and configuration 2. Technical support and customer service 3. Knowledge of public budgeting and accounting **Responsibilities:** * System implementation, configuration, and parameterization * Analysis of client business processes and validation against e\-cidade functionalities (compliance) * Validation of migrated data * Training sessions * Technical meetings * Assisted operations * Post\-implementation monitoring and support * Documentation * Use and maintain an updated knowledge base * Client relationship management * Legal compliance and best practices * Address user inquiries, bug reports, training requests, technical meetings, parameterization\/configuration tasks, and customization requests—always leveraging the knowledge base * Log, track, and update tickets\/support cases with full details of actions taken, including all status updates and case progress * Analyze reported issues and identify solutions within the system * Provide guidance on correct usage of system features * Classify and prioritize tickets based on impact and urgency * Forward tickets to technical teams (e.g., development, business units), with clear demand descriptions * Monitor responses from technical teams and keep clients informed with regular updates **Requirements:** * Experience implementing web-based ERP systems or public sector management systems * Proficiency in SQL queries for data analysis and validation * Knowledge of public budgeting (PPA\/LDO\/LOA), budget supplements, public accounting (PCASP\/MSC), financial statements, trial balances (revenue\/expenditure\/verification), accountability reports from TCEs and STN, statutory reports (RREO\/RGF\/DCSAP), bank reconciliation, electronic payments (OBN\/CNAB), commitment orders, liquidations, payments, withholdings, EFDReinf, outstanding payments, and cost accounting * Willingness to travel **Preferred Qualifications:** * Experience with municipal ERPs or public sector systems * Relational databases (e.g., PostgreSQL, MySQL, SQL Server) * Familiarity with ITIL or support processes * Experience with ticketing and documentation tools (e.g., Jira, Service Desk, Confluence) Employment Type: Full-time, CLT Permanent, Freelance\/PJ Compensation: Starting at R$4\.000,00 per month Benefits: * Health insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Work Location: Hybrid remote work for Porto Alegre, RS
João Silva
Indeed · HR
João Silva
Indeed · HR
