Job Summary: Professional responsible for implementing, configuring, and supporting systems, including process analysis, user training, and customer support. Key Highlights: 1. Experience with implementation of web-based ERP systems or public administration management systems. 2. Knowledge of SQL for data analysis and public procurement areas. 3. Ongoing support and monitoring throughout the project lifecycle. **Responsibilities:** * System implementation, configuration, and parameterization * Analysis of client processes and validation against e\-cidade functionalities (compliance) * Validation of migrated data * Training sessions * Technical meetings * Assisted operations * Post\-implementation monitoring and support * Documentation * Use and maintain an up-to-date knowledge base * Customer relationship management * Legal compliance and best practices * Provide user support regarding questions, bug reports, training, technical meetings, parameterization/configuration, and customization requests—always leveraging the knowledge base * Register, track, and update tickets/cases with full details of actions taken, as well as records of updates and case progress * Analyze reported issues and identify solutions within the system * Provide guidance on correct usage of functionalities * Classify and prioritize tickets based on impact and urgency * Route tickets to technical teams (e.g., development, business) with clear demand descriptions * Monitor responses from technical teams and keep customers informed with regular updates **Requirements:** * Experience implementing web-based ERP systems or public administration management systems * Proficiency in SQL queries for data analysis and validation * Knowledge of public procurement, bidding processes, price registration, contracts (addenda/rebalancing...), inventory/warehouse control, asset management, fleet management, and administrative protocol/processes * Willingness to travel **Preferred Qualifications:** * Experience with municipal ERP systems or software for the public sector * Relational databases (e.g., PostgreSQL, MySQL, SQL Server) * Familiarity with ITIL or support processes * Experience with ticketing and documentation tools (e.g., Jira, Service Desk, Confluence) Employment Type: Full-time, Direct Hire (CLT), Freelance / PJ Compensation: Starting at R$4\.000,00 per month Benefits: * Health insurance * Dental insurance * Meal allowance * Food voucher * Transportation allowance Work Location: Hybrid remote work for Porto Alegre, RS
João Silva
Indeed · HR
João Silva
Indeed · HR
