Collections Supervisor

Description

Job Summary: Lead the operational collections team, focusing on customer experience, process efficiency, and KPI management, with expertise in negotiation and assertive communication. Key Highlights: 1. Team leadership focused on customer experience and efficiency. 2. KPI management, quality monitoring, and report preparation. 3. Experience in collections/customer service and proficiency in negotiation techniques. Collections Supervisor \- Lead our operational team, emphasizing customer experience and process efficiency. • Team leadership. • KPI management. • Quality monitoring. * Collection strategy implementation. • Report preparation. Analytical and resilient individual with experience in developing people. • Experience in collections or customer service operations. * Proficiency in negotiation techniques. • Assertive communication, ability to resolve conflicts, and focus on aggressive targets.