Job Summary: In-person, telephone, and WhatsApp customer service; consultation on selecting frames, lenses, and accessories; after-sales follow-up; and order management. Key Highlights: 1. Specialized customer service and consultation on optical products 2. Full management of the sales and after-sales process 3. Organized and participatory work environment **RESPONSIBILITIES**: IN-PERSON, TELEPHONE, AND WHATSAPP CUSTOMER SERVICE; CONSULTATION ON SELECTING FRAMES, LENSES, AND ACCESSORIES; RECOMMENDING LENS TYPES; TAKING MEASUREMENTS FOR LENS MANUFACTURING AND PROPERLY ADJUSTING FRAMES TO THE CUSTOMER'S FACE; ENSURING ORGANIZATION OF THE WORKSPACE, DISPLAY WINDOWS, AND SALES AREA IN GENERAL; AFTER-SALES FOLLOW-UP; ASSISTING CUSTOMERS WITH AFTER-SALES SUPPORT; RECORDING SALES IN THE SYSTEM; ISSUING PURCHASE ORDERS AND INVOICES; MANAGING SERVICE ORDERS (SO); PROVIDING GUIDANCE ON LENS AND FRAME CLEANING AND MAINTENANCE; PARTICIPATING IN COMPANY MEETINGS, COURSES, AND TRAININGS. **REQUIREMENTS: EXPERIENCE IN SALES AND CUSTOMER SERVICE IN THE OPTICAL INDUSTRY.** Contact:51980359237 AVAILABILITY TO WORK ON A SHOPPING MALL SCHEDULE (6 DAYS WORKED PER WEEK \- 1 DAY OFF PER WEEK WITH ALTERNATING SUNDAYS). Minimum Education: High School Diploma (Secondary Education) * Bonus * Transportation allowance * Health insurance * Meal voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
