Browse
···
Log in / Register
Job Summary: Night Shift Support Analyst to join a team in a welcoming, dynamic, and flexible environment focused on learning and real-world impact. Key Highlights: 1. Welcoming, dynamic, and flexible environment 2. Culture that values excellence, innovation, and ownership 3. Opportunity for continuous learning and professional development Are you ready for a new challenge in a welcoming, dynamic, and flexible environment? We are seeking two Night Shift Support Analysts to join our team and work directly in the Support area. For these two positions, we welcome applications from both Mid-level and Senior professionals. At PagBrasil, you will find a space for continuous learning, professional development, and the opportunity to generate real impact in our business. More than that: our culture is what drives us and what we seek in every new talent joining the team. Results happen because our values are present in our day-to-day activities: * Excellence: dedication and continuous improvement in everything we do. * Innovation: curiosity to think differently and create sustainable solutions. * Ethics: transparency, integrity, and respect in every decision. * Ownership: autonomy and responsibility to generate positive impact and continuous development. * Empathy: diversity, care, and an environment where everyone feels welcomed. * Team Spirit: collaboration and enthusiasm to grow together. Our commitment to the 4 I’s — Include, Innovate, Integrate, and Inspire — guides everything we do, including how we recruit. All our opportunities are designed to be inclusive from the outset, as we believe diverse teams build more creative and transformative results. Diversity is essential to creating more human-centered, innovative solutions that truly generate impact. We value each person as an individual, guaranteeing the freedom to be oneself and contribute one’s best. If you’re looking for a place to grow, learn, and make a difference, PagBrasil could be your next big step. \#VemSerPagBrasil **Responsibilities and Duties** * Provide autonomous and mentored support to key merchants regarding PagBrasil’s products and services, ensuring agile and efficient service; * Monitor incidents and alerts affecting merchant transaction processing; * Provide technical support to partner companies; * Serve as the first point of contact for critical, medium, and low-priority incidents affecting merchants; * Respond to merchants within defined timeframes based on urgency level, depending on the case; * Escalate critical incidents to senior technical teams and leadership; * Provide business-oriented technical support to the commercial team; * Alert leadership about potential system unavailability or inconsistencies in PagBrasil systems; * Supply managers with control reports and other indicators upon request and according to routine schedules. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Administration, Systems Analysis and Development, Information Technology Management, Internet Systems, or related fields; * Experience in customer support. **Preferred Qualifications (non-eliminatory)** * Advanced Spanish; * Advanced English. **Additional Information** We have two openings for this opportunity with the following shifts: * *Position 1 \- 6:00 PM to 12:15 AM;* * *Position 2 \- 2:00 AM to 8:15 AM\.* On-site position in Porto Alegre; CLT employment model with night shift allowance. ***Our Benefits*** Unimed Unimax health insurance plan; Unimed dental insurance plan; Life insurance; Access to Wellz psychotherapy platform; WellHub (Gympass); Meal and food allowance; Transportation allowance; Subsidized company parking; Extended parental leave; Birth kit; Company-subsidized English and Spanish classes; Training and development subsidy; 14th-month salary. ***Benefit for Night Shift Positions*** Corporate Uber. ***PagBrasil Way of Being:*** A relaxed, dynamic, cheerful environment with flexible working hours; Approachable leadership, strong team spirit, and open dialogue for sharing ideas and feedback; People as protagonists of their own journeys; Empathy as the foundation of our relationships; Excellence and innovation in everything we do. Certified in 2025 by Great Place To Work (GPTW), the seal recognizes the best companies to work for in Brazil and worldwide, based on multiple organizational climate indicators. This achievement is thanks to the incredible people who make up our team and who make us not only Brazil’s leading payment institution but also a motivating place to work. Our goal is to provide a flexible environment where employees can be happier at work. We encourage innovation and ownership among our team, pursuing growth and professional development. To achieve this, our team works collaboratively to deliver results with excellence. We foster a relaxed and dynamic workplace with a diverse and committed team. Autonomy and proactivity are constantly encouraged, promoting open discussion of ideas to inform decision-making processes. **OUR MISSION** PagBrasil is a company striving to transform the payments industry and the e-commerce market through continuous development of innovative technologies. We aim to simplify online financial transactions and democratize access to e-commerce. To achieve this, we base ourselves on PagBrasil’s 4 I’s: Include, Integrate, Innovate, and Inspire. **WHO WE ARE** PagBrasil is a Brazilian company enabling domestic and international digital stores to offer optimized, up-to-date digital payment solutions tailored to the specific needs of the Brazilian market. With clients in over 45 countries, PagBrasil partners with the leading e-commerce platforms in the market and offers exclusive e-commerce resources such as PagStream, an intelligent subscription management tool. The company also provides split payments and payment links, as well as a differentiated Pix solution that ensures high sales conversion rates. Among our clients are Samsung, ConectCar, Simple Organic, Gringa, Pampili, and Samsonite. **PAGBRASIL WAY OF BEING** Flat organizational structure with approachable and participative leadership. Flexible working hours. Company-subsidized English classes. Career development path. Relaxed, dynamic, and cheerful environment. Team spirit and open dialogue for sharing ideas and feedback. People as protagonists of their own journeys. Empathy as the foundation of our relationships. Excellence and innovation in everything we do.
