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Fashion and Lifestyle Ecosystem, specializing in home décor and furnishings, offering high-quality, modern, and heartfelt products and services. With over 120 stores across the country, we also operate a marketplace with more than 200 sellers and a dedicated mobile app.\n\n \n\nFor over 10 years, we've built an environment that develops talent, promotes challenges, and provides autonomy, enabling constant career growth. 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Additionally, contribute to the company's profitability by achieving P+S+A targets, ensuring balance between individual performance and business results.\n\n \n\nKey Responsibilities:\n\n* Prepare for customer service and sales: Maintain personal appearance and professional demeanor, check inventory, stay updated on strategies, weekly goals, and current campaigns. Ensure readiness to deliver a premium customer experience.\n* Have in-depth knowledge of products and sales techniques: Ensure minimum 90% adherence to training (online/in-person), study technical materials, stay informed about new launches and innovations, and provide consultative recommendations to customers.\n* Maintain excellence in customer service: Be present at the fast point and strictly follow the 7-step sales SOP.\n* Provide consultative and personalized customer service: Identify customer needs, ask exploratory questions, listen attentively, and present solutions suited to the customer’s lifestyle. 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