Technical Support Operator I

Description

We are looking for a **Technical Support Operator** to provide customer service for an internet service provider. The professional will be responsible for delivering remote support, resolving technical issues, and ensuring an excellent user experience, **with no requirement for in-person assistance or external visits**. **Responsibilities** * Provide customer service via phone, WhatsApp, chat, and/or ticketing systems; * Deliver technical support to residential and business customers; * Diagnose and resolve issues related to internet connectivity, Wi\-Fi, modems/routers, and basic configuration; * Guide customers on equipment usage and procedures; * Open, monitor, and close technical support tickets; * Forward requests to the relevant departments when necessary; * Record all customer interactions in internal systems; * Monitor customer service and quality indicators. **Requirements** * Completed high school education (technical or higher education in IT/Telecom is desirable); * Experience in customer service and/or technical support; * Basic knowledge of networking (TCP/IP, router configuration, Wi\-Fi); * Strong verbal and written communication skills; * Problem-solving ability and capacity to work under pressure; * Organizational skills and attention to detail. **Preferred Qualifications** * Prior experience with internet service providers; * Knowledge of fiber optics, ONU/ONT, PPPoE, and ISP management systems; * Networking certifications (MikroTik, Cisco, etc.). **Benefits** * Transportation allowance * Meal allowance or food voucher * Health insurance Employment type: Full-time, CLT permanent contract Compensation: R$2\.227,00 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Transportation allowance Experience: * Technical Support (Mandatory) * Telecommunications (Mandatory) Work location: On-site