SENIOR LEVEL 2 SUPPORT ANALYST

Description

Job Summary: Responsible for providing technical support to users on operating systems, software, hardware, networks, and Office Suite, ensuring high availability and performance. Key Highlights: 1. User technical support (telephone, remote, or in-person) 2. Knowledge of servers, virtualization, and telecommunications 3. Requirements analysis, infrastructure construction, testing, and deployment Scope: \* USER SUPPORT AT FIRST LEVEL; \* KNOWLEDGE OF SERVERS (AD, PERMISSIONING) \* BASIC KNOWLEDGE OF VIRTUALIZATION \* BASIC KNOWLEDGE OF TELECOMMUNICATIONS Responsible for providing user support via telephone, remote, or in-person channels, as well as logging incidents to enable incident analysis and resolution, escalating them to resolver teams when necessary; Incidents related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; Providing technical support to ensure high availability and performance of client platforms, and, when required, guiding and training users; Performing requirements analysis, construction, testing, acceptance testing, and deployment related to infrastructure; Performing directory mapping, configuring POP/Exchange and Lotus Notes email, setting up user profiles, installing VPN, Active Directory configuration, and IP configuration; Performing requirements analysis, construction, testing, acceptance testing, and deployment related to infrastructure; Address: Av. República do Chile, 500 \- Centro, Rio de Janeiro \- RJ, 20031\-170\. Period: 06/15/2026 to 07/15/2026 \- Monday to Friday \- 9:00 AM to 6:00 PM Job Type: Full-time CLT, Freelance / PJ Contract Duration: 1 month Compensation: R$2\.420,00 per month Work Location: On-site