TECHNICAL SUPPORT TECHNICIAN

Description

Job Summary: The Level I Technical Support Technician will be responsible for providing technical support to company users, ensuring the proper functioning of systems and equipment. Key Highlights: 1. Technical support service and incident ticket registration 2. Diagnosis and resolution of issues with computer equipment 3. Software configuration and installation, and preventive maintenance Level I Technical Support Technician Position, Step 1 Description: The Level I Technical Support Technician, Step 1, will be responsible for providing technical support to company users, assisting in problem resolution and ensuring the proper functioning of systems and equipment. Responsibilities: * Respond to and register technical support incidents * Perform diagnosis and resolution of issues with computers, printers, and other IT equipment * Configure and install software and applications * Conduct preventive maintenance on equipment * Assist users in utilizing systems and tools * Document technical procedures and solutions Requirements: * Completed high school education * Technical secondary education (Second Degree) in the technology field is mandatory * Minimum of 1 year of experience in technical support * Basic knowledge of Windows operating systems and Microsoft Office suite * Strong communication and interpersonal skills * Ability to work collaboratively and under pressure **?** **POSITION: Technician (On-site)** ? **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM ? **Location:** (insert address/neighborhood) **?** **Compensation and Benefits** * **Salary:** R$ 1\.954,65 * **Meal Voucher:** R$ 35.00 per working day * **Transportation Voucher** * **Medical Plan** * **Dental Plan** * **Gympass (Wellhub)** * **SESC Membership** * **Group Life Insurance** * **Provided Materials:** backpack, USB flash drive, tool kit, and mobile phone