Mid-Level Salesforce Developer (II) – Hybrid in Rio de Janeiro

Description

Job Summary: Mid-Level Salesforce Service Cloud Developer to evolve solutions in a critical, high-impact environment, focusing on customer and agent experience. Key Highlights: 1. Evolve high-impact Salesforce customer service solutions 2. Develop on Salesforce Service Cloud and Experience Cloud 3. Work in a critical environment with technical leadership and autonomy We are expanding the Customer Support Development team for one of our clients, focusing on Salesforce solutions that support the entire support journey—including self-service, Subscriber 360 View, call center, and intelligent automation powered by Agentforce. We seek a **Mid-Level** professional with solid technical foundations and the ability to operate with moderate autonomy, contributing to the evolution of a critical, high-impact, high-volume environment. ### ### **Your Role in the Team** You will be responsible for developing and evolving solutions across the Salesforce ecosystem, ensuring: * A seamless experience for customer service agents * Reduced friction for end customers * Technical quality, security, and performance of deliverables You will work closely with technical leadership and actively contribute to decision-making and solution evolution. ### **What You’ll Do** * Develop solutions on **Salesforce Service Cloud** (Cases, Console, queues, macros, automations, and UI). * Build experiences on **Experience Cloud** (preferably LWR and LWC). * Contribute to building the Customer/Subscriber 360 View. * Support automation and intelligent assistance initiatives using Agentforce. * Develop and maintain integrations via APIs with internal and third-party systems. * Participate in code reviews and apply development best practices. * Collaborate with Product, UX, and Operations teams. * Contribute to continuous improvement of architecture, quality, and performance. ### **Mandatory Technical Requirements** * Practical experience with **Salesforce Service Cloud**. * Proficiency in **Apex, LWC, SOQL/SOSL**. * Experience with **Experience Cloud**. * REST/SOAP integrations. * Git and familiarity with CI/CD (preferably Salesforce DX). * Experience with testing (unit tests and quality best practices). ### ### **Behavioral Profile** * Strong communication skills within cross-functional teams. * Ability to work autonomously while seeking support when needed. * Proactivity and delivery focus. * Analytical thinking and problem-solving skills. * Commitment to continuous technical growth. ### **Nice-to-Have** * Experience or interest in Agentforce or AI on Salesforce. * Knowledge of Omni-Channel, CTI/Voice, or call center systems. * Experience with Data Cloud / 360 View. * Experience in high-volume environments.