Description: Technical Requirements * Experience in software implementation or support (ERP, CRM, management systems or similar). * Knowledge of databases, SQL, and system integrations (desirable). * Familiarity with project methodologies (agile or traditional). * Ability to analyze processes and customize solutions. Interpersonal Skills * Excellence in customer relationship management, with strong verbal and written communication skills. * Consulting profile and proactive attitude, capable of understanding needs and proposing solutions. * Ability to handle multiple projects simultaneously while maintaining organization. * Resilience, empathy, and results orientation. Education * Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or related fields. Advantages * Experience in digital transformation projects. * Certifications in project management (PMP, Scrum, ITIL). * Experience working in technology companies or consulting firms. * Plan and execute software implementation activities for clients across various sectors. * Conduct kick\-off meetings, process mapping, and requirements gathering. * Configure, parameterize, and validate solutions according to client needs. * Deliver in\-person or remote training sessions for end users and system administrators. * Support the post\-implementation phase, ensuring solution stabilization and adoption. * Serve as the primary client contact throughout the implementation process, building trust and partnership. * Document requests, feedback, and improvement opportunities, relaying information to development and support teams. * Prepare project status reports, communicating deadlines, risks, and outcomes. 2512300202491891030