Implementation Assistant

Description

**About Cardápio Web** At CW, we enhance how restaurants sell, communicate, and grow. Our platform automates customer service, organizes management, and transforms the daily operations of our customers and partners—supporting everything from small delivery-only businesses to large in-person operations—by delivering freedom, scalability, and professionalism to restaurant owners through our tool. Founded in 2019 with operations centralized in Fortaleza, we are a fast-growing startup operating nationwide. For those who join our team, we offer real growth opportunities within an environment that values learning, development, and results. We are accelerating in the FoodTech market, growing over 200% annually—and this is the best time to join our team, as we are one of the top startups to work for in Fortaleza! **Our Culture** Here at CW, we believe in the power of in-person interaction: constant exchange, direct learning from the team, and even that coffee break that always sparks great ideas and hearty laughter! Additionally, we implement practices that accelerate development—such as role-plays, cumbuca sessions, and conversation circles—because we believe that growing together makes all the difference. Our core values are: camaraderie, honesty, proactivity, commitment, and excellence. Before applying, please review our fundamental values—they are the heart of CW and guide everything we do. If you’re fun-loving, slightly unconventional, and feel our values resonate with you, explore our open positions and choose one or two that best align with your skills, experience, and interests. *Learn more about CW on our careers page:* *https://www.inhire.com.br/carreiras\-cardapioweb/**.* **Job Mission**: The **Implementation Assistant** plays a critical role in our customers’ success by enabling efficient use of our platform through precise technical configurations and a memorable experience. Our purpose is to guarantee outstanding service—delivered swiftly and ensuring full system functionality. We aim to become the market reference for best-in-class service, and to achieve this, we seek people committed to this vision. Integrated into our Customer Success team, this role strategically impacts the positive outcomes delivered by our solution*. By joining us, you’ll become part of an engaging and inclusive team focused on driving results for our partner restaurants—enabling them to extract maximum value from our tool to ensure business success. **Profile We Seek:** * People who genuinely enjoy teamwork—people who love people! * Communicative and empathetic individuals. * Those eager to learn and continuously develop. * Individuals who value and strive to deliver outstanding service. * Innovative, proactive problem-solvers. * Technically skilled in configuring computers and printers. **Responsibilities and Duties:** * Guide the customer journey according to implementation stages (Awaiting Contact, Kickoff, Technical Implementation, Ready for Use, and Usage Initiated); * Conduct customer profile analysis, collect strategic data, and personalize the journey—understanding their operations to adapt the experience to their specific needs; * Align expectations, timelines, and responsibilities with the customer from the outset—ensuring clarity, confidence, and engagement throughout the process; * Validate and verify registration information, ensuring complete and accurate data for proper system configuration; * Support activation and training, ensuring the customer is technically prepared to use the system autonomously; * Conduct proactive follow-ups to ensure platform usage, identify blockers, reinforce value, and prevent journey abandonment; * Collect customer feedback, suggest improvements, introduce new features or modules, and act consultatively on upsell opportunities; * Close the initial journey, conducting a customer experience review focused on satisfaction, retention, and expansion; * Support the customer in understanding their business management—demonstrating how the platform aids decision-making, control, and growth; * Contribute to additional team demands, supporting improvements, testing, and operational solutions as needed. **Requirements and Qualifications:** * Bachelor’s degree completed or in progress in Business Administration, Marketing, Management Processes, or Systems Analysis and Development. * Strong written and verbal communication skills. * Customer service experience (minimum 6 months). * Comfort with technology and digital tools. * Interest in customer experience, customer success, and continuous process improvement. **️****Our Benefits:** * Meal allowance (R$26 per workday) * Mobility assistance * Reimbursement for courses and books * Health insurance * Zenklub: Free therapy sessions via the platform * Gympass * CW+ Benefits Club **Additional Information:** * Location: Av. Dom Luís, 300 \- Meireles, Fortaleza \- CE, 60160\-230 * Working Hours: Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM.